Inside Business Development Representative

Key Responsibilities

• Manage and track upcoming client renewals, ensuring timely outreach and follow-up.
• Prepare renewal quotes, cost-change documentation, and supporting materials.
• Partner with internal teams (pricing, finance, operations) to validate cost changes and ensure accuracy.
• Maintain renewal data in CRM, and ensure all client records are up to date.
• Handle routing and follow through of client escalation.
• Support Client Experience Manager with renewal forecasting and pipeline visibility.

Marketing Lead Qualification Review and Vetting

• Review and vet inbound marketing leads to determine fit, readiness, and potential opportunity.
• Conduct initial outreach (email, phone, LinkedIn) to qualify interest and gather key information.
• Apply lead-scoring criteria to ensure only high-quality leads move forward.
• Provide feedback to marketing on lead quality trends and campaign performance.

Sales Request Routing & Coordination

• Serve as the first point of contact for general sales inquiries and requests.
• Assess incoming requests and route them to the appropriate Strategic Account Executive or internal team.
• Ensure smooth handoff by documenting context, customer needs, and urgency.
• Track and report on request volume, response times, and routing accuracy.

What You'll Bring

• 1–3 years of experience in sales support, business development, customer success, or a related role.
• Strong communication skills — clear, professional, and confident.
• High attention to detail, especially when working with pricing, contracts, and CRM data.
• Ability to prioritize multiple tasks and manage time effectively.
• Familiarity with CRM systems (Salesforce, HubSpot, or similar).
• A proactive mindset and willingness to collaborate across teams.

Pay

$70,000 - $73,000 a year

Benefits

Eligible for quarterly bonus plan.

About the role

The Business Development Representative (BDR) plays a critical role in supporting our sales engine. This position blends customer engagement, operational precision, and cross-functional coordination.