Inside Account Representative

Overview

GFL Environmental is one of North America’s leading waste management companies, dedicated to providing sustainable solutions to make communities cleaner, safer, and happier.

Key Responsibilities

• Acquire new revenue growth by generating outbound calls within existing services areas to new B2B prospects for permanent commercial and industrial customers.
• Effectively respond to inbound calls to close high percentage of business and drive price and term.
• Contact the appropriate sales representative to flip the opportunity if unable to close on permanent business.
• Complete all required paperwork and other miscellaneous reports.
• Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers.
• Utilize prospecting and retention customer database while scheduling and documenting all activities.
• Daily phone blocking to achieve required activity standards.
• Perform other job-related duties as assigned.

Qualifications

• High School diploma or GED.
• One (1) or more years of sales and/or customer service experience.
• Microsoft Office experience.
• Knowledge, Skills & Abilities:
  • Ability to generate and manage leads, opportunities and contract negotiations.
  • Effective influential, selling, and closing skills.
  • Ability to communicate effectively with internal and external customers.
  • Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
  • Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor.
  • Excellent analytical, attention to detail, and problem-solving skills.
  • Ability to read, write, and comprehend reports and associated documents.
  • Ability to understand and follow oral and written instructions.
  • Ability to prioritize workload and meet time sensitive deadlines.
  • Business acumen and ability to work effectively across various teams and levels.
  • Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement.
  • Continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Ability to exert muscle force to lift, push, pull or carry objects.
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing.
• Ability to make simple and repeated movements of the fingers, hands, and wrists.
• Knowledge of proper lifting techniques.

Skills

• Ability to generate and manage leads, opportunities and contract negotiations.
• Effective influential, selling, and closing skills.
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality.
• Excellent analytical, attention to detail, and problem-solving skills.
• Business acumen and ability to work effectively across various teams and levels.
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement.
• Continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Benefits

• 15 days of paid time off.
• Medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.