Inside Account Representative

About the role

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it's an opportunity to grow in your career, make new friends, and make a difference each day.

Responsibilities

• Acquire new revenue growth by generating outbound calls within existing services areas to new B2B prospects for permanent commercial and industrial customers
• Effectively respond to inbound calls to close high percentage of business and drive price and term
• Contact the appropriate sales representative to flip the opportunity if unable to close on permanent business
• Complete all required paperwork and other miscellaneous reports
• Develop and maintain a thorough knowledge of the company's available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers
• Utilize prospecting and retention customer database while scheduling and documenting all activities
• Daily phone blocking to achieve required activity standards
• Responsible for achieving and/or exceeding monthly growth quota
• Performs other job-related duties as assigned

Qualifications

• High School diploma or GED
• One (1) or more years of sales and/or customer service experience
• Microsoft Office experience

Skills

• Ability to generate and manage leads, opportunities and contract negotiations
• Effective influential, selling, and closing skills
• Ability to communicate effectively with internal and external customers
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
• Excellent analytical, attention to detail, and problem-solving skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Ability to exert muscle force to lift, push, pull or carry objects
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
• Ability to make simple and repeated movements of the fingers, hands, and wrists
• Knowledge of proper lifting techniques
• Ability to follow all company safety policies and procedures

Benefits

• 15 days of paid time off
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage
• 401(k) with an employer match
• Paid holidays
• Employee Assistance Program with free counseling services