Inside Account Representative

This is a full-time in-office position in Albuquerque.

About Us

Headquartered in Albuquerque, New Mexico, and with a nationwide distribution network, NICOR has manufactured innovative lighting solutions for over forty years. We build dependable products for residential, commercial, industrial, and enterprise-level lighting applications and specialize in functional LED technology for both indoor and outdoor spaces.

Responsibilities

• Communicate daily with the Sales Department regarding customer requests, inquiries, and order status updates.
• Utilize NICOR's Enterprise Resource System (SHIMS) to process orders and inquiries.
• Process customer orders, returns, and exchanges accurately and in a timely manner.
• Interpret customer requests to identify and address underlying business needs.
• Provide solutions to customer inquiries related to products, shipping, and accounts.
• Prepare and deliver accurate product pricing quotes for customer projects as required.
• Promote upselling opportunities: actively communicate, support, and drive adoption of sales promotions.
• Provide timely and effective follow-up on sales calls, customer inquiries, and orders.
• Maintain a high level of customer service and support by responding promptly and efficiently to Distributor Partners, Sales Agents, and end-users via phone, email, and other communication channels.

Requirements

• High School diploma or GED
• Customer Service Experience
• Cold calling experience
• Sales experience
• Proficient with the Microsoft Office suite

Employment with NICOR is contingent upon successful completion of a background check and a drug screening. All candidates must pass these screenings to ensure compliance with company policies and safety standards.