Inside Account Manager - Tru-Flow

Key Responsibilities

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs
• Maintain and grow customer relationships through proactive communication, order management, and performance reviews
• Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines
• Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
• Maintain up-to-date knowledge of products, pricing models, and market trends
• Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance

Qualifications

• 3+ years of experience in sales, account management, or customer service in a B2B environment
• Proven ability to manage complex customer relationships and make independent business decisions
• Strong analytical skills and ability to interpret sales data to support pricing strategies
• Excellent verbal and written communication skills
• Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
• Bachelor’s degree in business, Communications, or related field preferred

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

The Perks of Working Here

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

Perks

• Comprehensive benefits package including medical, dental, vision insurance, life and disability insurance, 401(k) with company match, health savings and flexible spending accounts, supplemental coverage, employee assistance program, and identity theft protection.

Management Contact

Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

EEO Statement

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.