Inside Account Manager - Southwest Stainless and Alloy

This role operates in a professional office environment with standard office equipment. Occasional visits to warehouses or operational sites may be required.

Responsibilities

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs
• Maintain and grow customer relationships through proactive communication, order management, and performance reviews
• Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines
• Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
• Provide accurate reporting for assigned accounts
• Maintain up-to-date knowledge of products, pricing models, and market trends
• Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance

Requirements

• 3+ years of experience in sales, account management, or customer service in a B2B environment
• Proven ability to manage complex customer relationships and make independent business decisions
• Strong analytical skills and ability to interpret sales data to support pricing strategies
• Excellent verbal and written communication skills
• Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
• Bachelor’s degree in business, Communications, or related field preferred
• Experience in sizing and quoting pneumatic and electric actuators

Physical Demands

• Frequently required to stand and walk
• Continually required to sit and utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposed to outside weather conditions
• Occasionally exposed to loud noise (e.g., shop tool noises, electric motors, moving mechanical equipment)

Benefits

• Medical, Dental, and Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings and Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates