Inside Account Manager (73381)

About the role

The Inside Account Manager drives incremental revenue by converting existing opportunities outside the field sales team's primary focus. This role partners with Operations and the Sales Team to identify upsell opportunities, execute targeted marketing campaigns, and proactively sell services to existing clients, serving as the bridge between Operations, Marketing, and Sales.

Responsibilities

• Generate revenue through proactive outbound sales efforts.
• Follow up on dormant opportunities and re-engage existing customers.
• Sell additional services into current customer accounts.
• Identify low-hanging fruit opportunities not requiring a field sales representative.
• Meet with Operations daily to identify customer requests, additional scope, deferred work, safety items, repairs, waterproofing, window cleaning, pressure washing, metal restoration, glass restoration, parking garage cleaning, and specialty services.
• Track every lead until closed.
• Execute seasonal promotions, budget planning campaigns, preventative maintenance reminders, proposal follow-ups, customer reactivation campaigns, new service announcements, and cross-selling campaigns.
• Follow every campaign with outbound phone calls.
• Build relationships with existing clients and conduct routine account check-ins.
• Coordinate site walks with the sales team and partner with field sales on larger opportunities.
• Maintain CRM accuracy, create opportunities, track proposals, manage follow-ups, and report pipeline weekly.

Qualifications

• 3+ years of B2B sales or account management experience.
• Strong phone sales, CRM (Salesforce preferred), organization, and communication skills.
• Commercial facility services experience preferred.