INR Customer Care Representative

About the role

The INR Customer Care Representative plays a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians.

Responsibilities

• Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.
• Aid patients with ordering necessary testing supplies to ensure timely care.
• Provide troubleshooting support for patient testing meters, resolving issues efficiently.
• Make outbound calls to notify physicians’ offices of any out-of-range test results, ensuring effective communication.

Requirements

• 1+ years of experience in customer service; experience in a call center is preferred.
• Strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills.
• The ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
• A High School Diploma or General Education Development (GED).

Qualifications

• Physical, cognitive, and environmental job requirements with or without accommodation.
• A reliable and excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments.
• Consistently demonstrates patience and empathy in every support interaction, ensuring a positive and seamless experience for all.

Skills

• Strong proficiency in Microsoft Office applications.
• Strong technical acumen.
• Excellent computer skills.
• The ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

Benefits

• Comprehensive Philips Total Rewards benefits program, including a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more.

Pay

The pay range for this position in Pleasanton, CA is $20.00 to $31.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Schedule

Your availability is Monday–Friday between 5:00am and 5:00pm PST. Preferred shifts will be considered, but schedules are determined based on business needs.

Company

We are a health technology company committed to improving the lives of others. Learn more about our business, history, purpose, and culture.

Philips Transparency Details

The pay range for this position in Pleasanton, CA is $20.00 to $31.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

Additional Information

• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.
• For this position, you must reside in or within commuting distance to Pleasanton, CA.

Requisition Details

• This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.
• Interested candidates are encouraged to apply as soon as possible to ensure consideration.
• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.