Inpatient Consult Services, Operations Specialist

Job Summary

Responsible for supporting day-to-day operations within the organization's administrative functions, ensuring efficient workflow and compliance with organizational policies. Works closely with various departments to streamline processes, resolve operational issues, and contribute to the overall success of hospital initiatives. This role requires a strong understanding of administrative procedures, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.

Essential Functions

• Cook up and implement process improvements to enhance operational efficiency.
• Collaborate with different departments to resolve operational issues and ensure alignment with organizational goals.
• Prepare reports and documentation to support decision-making and track operational performance.
• Maintain records and ensure compliance with hospital policies and regulatory requirements.
• Provide administrative support for special projects, including research, data collection, and project coordination.
• Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services.
• Monitor and manage office supplies, equipment, and other resources to support daily operations.
• Aid in the onboarding and training of new staff to ensure smooth integration into the organization.

Qualifications

• Education: Bachelor's Degree in Business Administration, Healthcare Administration, or related field required.
• Experience: 2-3 years in an administrative or operational support role, 1-2 years in a healthcare setting preferred.
• Licenses and Credentials: Not applicable.
• Knowledge, Skills And Abilities: Strong organizational skills, excellent communication skills, analytical skills, proficiency in Microsoft Office Suite, strong problem-solving abilities, ability to work independently and as part of a team in a fast-paced environment.

Additional Job Details

• Remote Work Location: 66 Blossom Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range

$48,547.20 - $69,409.60/Annual

Grade

5

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.