Innovation Technician

Location: Austin, TX
Department: Operations / Technical Services
Job Type: Full-time

About the role

As an Innovation/Utility Specialist, you will perform the dynamic combined aspects of pest control, exclusion services, minor construction, and TAP (Thermal Acoustical Pest) insulation installation, allowing you to make a significant impact in the communities we serve.

Responsibilities

• Conduct inspections to identify pest activity, perform pest control services for residential and commercial clients, and install and maintain termite control systems.
• Efficiently install Thermal Acoustical Pest Control (TAP) insulation, ensuring quality service and customer satisfaction while managing job-site preparations and clean-up.
• Assist with light construction projects, including minor repairs and replacements related to pest damage.
• Communicate effectively with customers to explain services, ensure satisfaction, and provide guidance on pest control measures.
• Perform exclusion services and wildlife removal, setting up and building exclusion traps, and ensuring safety protocols are followed.
• Stay updated on industry trends, technologies, and regulations. Participate in training to enhance your skills in pest control and related services.

Essential Job Functions

• Working around animals, insects, and termites.
• Working in tight, confined spaces such as basements, attics, crawl spaces, narrow aisles, or passageways.
• Setting up and building exclusion traps, cutting flashing, and forming hardware cloth to specifications.
• Removing animals trapped in exclusion devices.
• Working in a safety harness from rooftops as needed for exclusion services and wildlife removal.
• Completing production forms documenting services provided.
• Working around mechanical parts, vehicles, electrical current, heights and scaffolding, fumes, dust, and chemicals (training provided).
• Moving up to 50 pounds by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Maintaining balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
• Pushing objects forward, downward, or outward with sustained force using the upper extremities.
• Able to work both inside and outside in local climate conditions in company-provided weather-appropriate gear.
• Regularly sitting, climbing, balancing, stooping, kneeling, crouching, and crawling, including up and down stairs, ladders, scaffolding, ramps, and poles.
• Ability to wear personal protective equipment (PPE), like an OSHA-compliant respirator.
• Safely operate a motor vehicle and ensure it and all other equipment is kept clean.

Requirements

• Clean-shaven face for safety reasons (rebreathers must seal properly).
• High school diploma or GED; related experience and/or training; or equivalent combination of education and experience.
• Possess a valid driver’s license from state of residence.
• Available to work Monday-Friday and Saturdays as needed.
• Solid reading, writing, and verbal communication skills with the ability to present information in both internal and external settings.
• Basic math skills: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to follow mixing instructions on product labels.
• Licenses/certificates as required by federal, state, and/or local regulations (covered by us).
• Customer-facing experience preferred.

Benefits

All Full-Time Colleagues qualify for the following benefits starting on day 1 (Part-Time Colleagues qualify for most benefits after meeting certain criteria):

• Professional and Personal Growth:
  • Multiple avenues to grow your career.
  • Training and development programs available.
  • Tuition Reimbursement benefits (for FT Colleagues).
• Health and Wellness:
  • Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• Savings and Retirement:
  • 401(k) retirement plan with company-matching contributions.
• Work-Life Balance:
  • Vacation days & sick days.
  • Company-paid holidays & floating holidays.
  • A company mindset that prioritizes health, safety, and flexibility.