Innovation Specialist

Duties And Responsibilities

• Provide day-to-day support for legal technology, generative AI, and innovation-related tools used across the firm.
• Deliver white glove, 1:1 training and support to lawyers and professional staff on technology tools and workflows.
• Troubleshoot user issues, answer questions, and coordinate with IT and vendors to resolve technical problems.
• Absorb onboarding users to new technologies, applications, and AI-driven solutions.
• Support user adoption efforts through hands-on guidance, follow-up, and responsive support.
• Assist with development and delivery of training sessions, workshops, demonstrations, and user materials.
• Create user guides, quick-reference resources, FAQs, and internal knowledge documentation.
• Help educate lawyers and staff on best practices relating to generative AI usage, prompting, and responsible use policies.
• Support ongoing learning initiatives related to legal technology and innovation.
• Aid the Innovation Manager and Innovation Counsel with implementation and testing of legal technology and AI solutions.
• Support pilot programs, product rollouts, and innovation initiatives across practice groups and administrative teams.
• Absorb use case tracking, feedback collection, and user experience analysis.
• Help identify opportunities for workflow improvement and process automation.
• Support document automation and workflow automation initiatives across the firm.
• Absorb evaluation and testing of generative AI tools and other AI-driven products relevant to legal workflows and operations.
• Coordinate with vendors and internal teams regarding product support, training, and implementation activities.
• Absorb maintenance of documentation related to innovation projects, vendor evaluations, and technology initiatives.
• Absorb tracking of adoption metrics, training participation, and project status updates.

Requirements

• Experience working in a law firm, legal services environment, legal technology company, or professional services organization.
• Familiarity with prompting techniques and practical use of generative AI tools in professional environments.
• Experience conducting user training or technology support.
• Exposure to litigation support, document management systems, or legal operations workflows.
• Experience working with Microsoft 365, Google Docs and Drive, collaboration tools, and legal applications commonly used in law firms.
• Certifications or coursework related to legal technology, AI, project management, or training are a plus.

Qualifications

• Bachelor’s degree.
• Experience with document automation platforms, workflow automation tools, or knowledge management systems.
• Prior experience supporting technology, document automation, or workflow tools.
• Familiarity with generative AI platforms and other AI-driven technologies.
• Strong interest in innovation, technology adoption, and process improvement.
• Excellent communication, interpersonal, and customer service skills.
• Ability to provide high-touch, white glove support to lawyers and business professionals.
• Self-starter with strong organizational skills and attention to detail.
• Demonstrated growth mindset, intellectual curiosity, and willingness to learn new technologies quickly.
• Ability to manage multiple priorities in a fast-paced environment.