Inn Banquet Captain - Flex

Responsibilities

• Oversight of banquet staff in preparation and execution of banquet functions.
• Identification of specific event requirements and assignment of roles to banquet servers.
• Coaching and training banquet servers on event processes to ensure they are prepared to execute flawlessly.
• Supervision of maintenance and cleanliness of all guest and non-guest areas daily.
• Reviewing Banquet Event Orders (BEO) weekly and placing orders for all related products.
• Arranging setup of tables and chairs in the room and arrangements for all food and beverage items.
• Maintaining continuous guest contact to ensure guests' expectations are met and exceeded.
• Scheduling staff based on type of event, skills required, and availability.
• Coordination of staff and culinary teams to ensure successful event execution.
• Proposing and executing creativity in the setup and presentation of event rooms.
• Auditing Standard Operating Procedures (SOPs) for effectiveness and making process improvements as needed.
• Retraining staff as appropriate based on audit results.
• Conducting monthly service standards training and informing the Banquet Manager of any training or personnel performance concerns.

Requirements

• High School Diploma or GED; degree in Hospitality Management or related field preferred.
• Two (2) years of related banquet experience in an upscale or luxury hotel and/or restaurant/resort is highly desirable.
• Outstanding communication and problem-solving skills.
• Excellent attention to detail.
• Knowledge of food and beverage procedures and safety standards.
• Ability to multitask and thrive in fast-paced and changing environments.
• Flexibility to work evening, weekends, and holidays as required for events.

Qualifications

• Standing and walking for long periods of time, sometimes up to 10 hours, including walking up and down flights of stairs.
• Frequent lifting and carrying of objects up to 20 pounds.