Inn AM Dining Room Server - Full Time

Essential Job Duties

• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Retrieve all alcoholic beverage items from service bar/wine station and serve to guest.
• Serve food courses and beverage items to the guest according to established standards.
• Ensure that each guests has appropriate silverware for each course and glassware for beverages ordered.
• Clear each course, remove soiled wares from tables, transport to dishwashing area.
• Present guest checks and process payments according to established procedures.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.

Additional Responsibilities

• Adhere to all self-banking, cash and guest check handling procedures, sales and tip reporting policies.
• Attend staff meetings, menu and wine tastings as scheduled.
• Satisfactorily complete menu, wine and standards tests.

Qualifications

• High school diploma.
• Previous serving experience in a full-service restaurant required.
• The ideal candidate will have had at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit, luxury hotel/resort.
• Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.
• Terrific attention to details.
• Ability to and comfort with using listening skills and suggestive selling techniques to help meet the dining needs of guests.
• Ability to multi-task and prioritize in a fast-paced, guest service environment.
• Must be able to work both independently and as part of a team.
• Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• Should be able to creatively problem solve.
• Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
• Applicants must be at least 18 years of age.