Inland Marine Claims Manager

About the role

Join us as a Inland Marine Claims Manager to play your part in transforming the way we help customers manage risk. It's an opportunity to grow your skills and experience as a valued member of the team.

Responsibilities

• Proactively manage the Inland Marine Claim proposition
• Provide strong operational and technical leadership across Inland Marine Claims
• Direct managerial responsibility for all claim activity and handlers, including claim financial transactions, vendor & litigation management, recovery, and claim resolution
• Leverage VBA, Shared Service Operations, and complex technical claim expertise to promote and drive a proactive customer claim experience
• Maintain and upskill the Inland Marine claim team skills by supporting and providing technical training, staying current with industry customs & practice, and attracting/recruiting superior marine claim talent
• Timely and accurate reporting of Major Inland Marine Claims and Catastrophe losses
• Implement corrective actions for continuous marine claims operational improvement identified through claim/business operational metrics in the MBR/QBR processes in conjunction with country/regional claim leaders
• Establish and maintain strong ongoing relationships with Inland Marine underwriting & business stakeholders
• Develop and maintain relationships with Inland Marine customers & brokers
• Identify and report on Inland Marine claim trends, lessons learned, and risk management opportunities with relevant stakeholders (underwriting, actuarial, finance, risk management)

Requirements

• Strong technical Inland Marine claim capability & expertise across 1st & 3rd party sub-lines of Inland Marine insurance
• Proven people management and leadership skills
• Highly effective communicator (written, verbal, presentation, training)
• Track record or demonstrated potential ability to identify/attract and develop talent
• Ability to work with actuaries and underwriters on trends and loss identification
• Identifies opportunities to improve process efficiency and ability to execute on transformation projects
• Established strong relationships with customers and intermediaries
• Demonstrated business acumen and skills
• Inland Marine claim audit (internal and TPA) and catastrophe management experience

Qualifications

• Ready to make a bigger impact

Skills

• Technical Inland Marine claim capability & expertise
• People management and leadership skills
• Effective communication skills
• Talent development and attraction skills
• Actuarial and underwriter collaboration skills
• Process improvement and transformation project execution skills
• Customer and intermediary relationship management skills
• Claim trend and risk management identification skills

Benefits

Enjoy benefits that take care of what matters at AIG. Learn more about our US Benefits Overview.

Pay

Details on pay will be provided upon interview.

Schedule

The role requires being primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.