Senior Inland Marine Technical Claims Specialist
About the role
The Senior Inland Marine Technical Claims Specialist position is available in one of Argo Group's offices: Albany, Chicago, Houston, Los Angeles, Omaha, League City, or Richmond (VA). This is a fully in-office role, with employees working on-site five days per week.
Responsibilities
- Adjudicate highly complex inland marine claims involving significant exposure and technical difficulty, often with major impact on departmental outcomes
- Conduct in-depth investigation, analysis, and information gathering to resolve complex and undefined claim issues
- Analyze policy language, endorsements, claim forms, client instructions, and supporting documentation to determine coverage applicability
- Manage claims in litigation, ensuring appropriate strategy and resolution approach
- Set, evaluate, and adjust reserves with consideration of policy wording and claim developments
- Cook up, evaluate, and adjust reserves with consideration of policy wording and claim developments
- Coordinate internal and external resources, including experts, TPAs, and vendors, to support claim resolution
- Monitor and evaluate TPA performance for US-based programs
Qualifications & Experience
- Minimum of 7 years of experience handling commercial inland marine claims, particularly motor truck cargo, with exposures of $100,000+
- Bachelor’s degree required (or equivalent combination of education and experience, including insurance designations or additional relevant experience)
- Active New York General Adjuster License, or reciprocal Florida, Texas, or California license required, or obtainable within 3 months of hire
- Experience working with specialty programs, TPAs, MGAs, or third-party vendors preferred
- Strong understanding of insurance operations, including claims impact on profitability and business performance
- Proven ability to manage complex, ambiguous claims requiring independent judgment and discretion
Skills & Competencies
- Strong analytical, investigative, and decision-making skills
- Excellent negotiation and claims resolution abilities
- Deep understanding of reserving practices and financial claim management
- Strong time management and ability to handle multiple priorities and deadlines
- Clear, professional written and verbal communication skills
- Ability to build strong relationships with internal and external stakeholders
- Client-focused mindset with ability to develop value-added solutions
- Innovative and solution-oriented thinking, with intellectual curiosity
- Ability to work effectively in a fast-paced, evolving environment
- Proficiency in Microsoft Office and related business systems
- Commitment to professional development and continuous learning
- Strong ethical judgment and commitment to doing the right thing
Pay
- Richmond: $137,500 - $165,000
- Chicago: $151,000 - $181,250
- Los Angeles: $165,000 - $198,000
About Working In Claims
At Argo Group, the work we offer is challenging, diverse, and impactful. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case. We have a very flat organizational structure, enabling our employees to resolve claims expeditiously and interact more with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works collaboratively to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.
Benefits And Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Core Values
At Clearbrook, our Core Values are Integrity, Collaboration, Pursuit of Excellence, and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead, and how we succeed.