Senior Inland Marine Technical Claims Specialist
About the role
The Senior Inland Marine Technical Claims Specialist role is available in one of Argo Group's offices: Albany, Chicago, Houston, Los Angeles, Omaha, League City, or Richmond (VA). This is a fully in-office position, with employees expected to work on-site five days per week.
Essential Responsibilities
- Adjudicate highly complex inland marine claims involving significant exposure and technical difficulty, often with major impact on departmental outcomes
- Conduct in-depth investigation, analysis, and information gathering to resolve complex and undefined claim issues
- Analyze policy language, endorsements, claim forms, client instructions, and supporting documentation to determine coverage applicability
- Manage claims in litigation, ensuring appropriate strategy and resolution approach
- Set, evaluate, and adjust reserves with consideration of policy wording and claim developments
- Coordinate internal and external resources, including experts, TPAs, and vendors, to support claim resolution
- Monitor and evaluate TPA performance for US-based programs
Qualifications & Experience
- Minimum of 7 years of experience handling commercial inland marine claims, particularly motor truck cargo, with exposures of $100,000+
- Bachelor’s degree required (or equivalent combination of education and experience, including insurance designations or additional relevant experience)
- Active New York General Adjuster License, or reciprocal Florida, Texas, or California license required, or obtainable within 3 months of hire
- Experience working with specialty programs, TPAs, MGAs, or third-party vendors preferred
- Strong understanding of insurance operations, including claims impact on profitability and business performance
- Prioritization and ability to handle multiple priorities and deadlines
- Strong ethical judgment and commitment to doing the right thing
Skills & Competencies
- Strong analytical, investigative, and decision-making skills
- Excellent negotiation and claims resolution abilities
- Deep understanding of reserving practices and financial claim management
- Strong time management and ability to handle multiple priorities and deadlines
- Clear, professional written and verbal communication skills
- Ability to build strong relationships with internal and external stakeholders
- Client-focused mindset with ability to develop value-added solutions
- Innovative and solution-oriented thinking, with intellectual curiosity
- Ability to work effectively in a fast-paced, evolving environment
- Proficiency in Microsoft Office and related business systems
- Commitment to professional development and continuous learning
Benefits and Compensation
Compensation: The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
- Richmond: $137,500 - $165,000
- Chicago: $151,000 - $181,250
- Los Angeles: $165,000 - $198,000
About Working In Claims
At Argo Group, the work we offer is challenging, diverse, and impactful. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case. We have a very flat organizational structure, enabling our employees to resolve claims expeditiously and interact more with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works collaboratively to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.