InHouse Manager II

Responsibilities

• Monitor, evaluate, and appraise department productivity and employee performance
• Guide in-house team to meet daily goals and improve performance
• Participate in interviews and assist in selection of new hires
• Train new employees
• Plan and assign work
• Recommend employee rewards and discipline to manager
• Address complaints and resolve problems with manager input
• Aid customers with ink room procedures and improvements
• Perform technical services and press-side troubleshooting
• Facilitate, coordinate, and monitor work completion through appropriate customer team members
• Promote positive customer relations
• Work closely with InHouse technicians, Application Technology, Account Managers, and Supply Chain manufacturing to coordinate and ensure customer needs are met
• Coordinate and ensure proper procedures, service, and quality standards are established
• Train Siegwerk in-house technicians, press assistants, and customer ink blenders as needed
• Establish key performance indicators to improve press performance throughput
• Maintain finished ink inventory goals related to consignment or other predetermined systems
• Ensure most cost-effective overtime dollars without jeopardizing customers' performance
• Apply measurement tools, such as control charts, to measure ongoing performance
• Maintain color files
• Set up job standards for presses

Qualifications

• Experience supervising on-site teams
• Knowledge of applicable laws and organizational policies
• Ability to lead and motivate a team
• Technical skills in ink room procedures and press-side troubleshooting
• Strong communication and interpersonal skills
• Ability to establish and maintain positive customer relations
• Proficiency in using measurement tools and setting up job standards