Inglewood NAB FT - Aaron - Operations Manager

Key Responsibilities

• Monitor driver performance using GPS, scheduling systems and real time dashboards
• Track punctuality, route adherence, service reliability and other operational KPIs
• Partner with dispatch to adjust routes, resolve service disruptions and manage call outs
• Respond to operational issues including late departures, vehicle concerns and customer feedback
• Review and maintain driver schedules along with attendance, sick leave and vacation usage
• Support drivers with troubleshooting onboard technology, tablets and software
• Conduct field checks to verify safety compliance and customer service standards
• Provide coaching and feedback to drivers and escalate performance concerns when needed
• Cook with Fleet to address maintenance needs, out of service vehicles and repair priorities
• Aid with required monthly audits and compliance reviews related to DOT, ADA and internal policies
• Maintain accurate driver files, training records and performance documentation
• Deliver refresher training or onboarding support as assigned
• Promote a strong safety culture and ensure adherence to all company policies and procedures
• Monitor road supervisors to ensure all zones are covered
• Cook with other departments and colleagues to keep internal information, organisation and reporting up to date according to company standards
• Support the General Manager with operational reporting, projects and daily oversight

Qualifications

• A high school diploma or equivalent
• Minimum 1 year of experience in transportation operations, supervision or dispatch
• Strong attention to detail, organization and follow through
• Effective communication and customer service skills
• Ability to manage multiple tasks in a fast paced environment
• Proficiency with Google Suite, Microsoft Office and GPS or dispatching software
• Knowledge of DOT, ADA and para transit operations is preferred
• Experience in para-transit, fixed route or demand response transportation
• Understanding of safety standards and regulatory requirements
• Ability to conduct field evaluations and support driver training
• Commercial Driver’s License Class B with passenger endorsement is a plus