Infusion Services Supervisor

Clinical Care & Patient Experience

• Provides direct patient care and administers infusion therapies in accordance with provider orders, established protocols, policies, and standards of practice.
• Assesses patients before, during, and after treatment and appropriately responds to changes in condition, infusion reactions, and other clinical concerns.
• Serves as a clinical resource for nursing staff regarding complex patients, medications, infusion reactions, vascular access, and clinical decision‑making.
• Provides clinical coverage during staffing shortages, unexpected absences, or periods of increased patient volume when necessary to maintain safe patient care and department operations.
• Maintains clinical competency and remains current in infusion therapies, medications, emergency procedures, and standards of practice.
• Provides patient education regarding infusion therapies, medications, potential adverse effects, and treatment expectations.
• Ensures accurate and timely documentation in the electronic medical record.
• Collaborates with providers and interdisciplinary team members to support continuity of care and a positive patient experience.

Staff Supervision & Development

• Provides direct supervision to assigned infusion staff and establishes expectations for clinical practice, professional conduct, teamwork, and patient care.
• Provides ongoing coaching, feedback, mentoring, and support to direct reports.
• Completes performance evaluations and establishes performance expectations and development goals.
• Addresses performance, attendance, conduct, and other employee concerns through appropriate coaching and progressive discipline in accordance with organizational policies.
• Escalates higher-level disciplinary or employee relations matters to the Infusion Services Manager and Human Resources as appropriate.
• Participates in recruitment, interviewing, selection, onboarding, orientation, and training of infusion staff and provides recommendations regarding candidate selection.
• Coordinates and/or completes required competencies, skills validations, and annual evaluations.
• Identifies staff education and development needs and supports ongoing professional growth.
• Promotes a positive, collaborative, and accountable work environment and addresses staff concerns or conflicts in a timely manner.
• Serves as a clinical role model and resource for new and experienced infusion nurses.