Infusion Center Medical Receptionist

Essential Duties & Responsibilities

• Schedule and coordinate patient appointments.
• Welcome patients and families while providing a positive and professional experience.
• Check patients in for scheduled infusion center appointments.
• Answer incoming calls, route calls appropriately, and provide general assistance as needed.
• Collect and update patient information, including insurance details, demographics, and home medication lists.
• Verify insurance benefits prior to infusion center appointments.
• Collect patient payments, including out-of-pocket expenses and co-insurance amounts.
• Receive, organize, and process mail, documents, and other administrative materials.
• Scan and maintain patient documentation according to established procedures.

Requirements

• Education: High school diploma or GED required.
• Experience: Minimum 2 years of experience as a receptionist or similar administrative role, medical practice setting/reception preferred.
• Must be proficient in MS Office and familiar with other technology.
• Functional Competencies: Organization, prioritizing, attention to detail, dependability, cooperation, collaboration, team, initiative, customer service, verbal and written communication, problem solving, multitasking.