Infrastructure Systems Administrator II

Job Description

The Infrastructure Systems Administrator position is responsible for infrastructure support and oversees overall operations of the systems and services. The Systems Administrators work under general supervision from the Manager, Information Technology.

• Researches and recommends innovative, and where possible, automated approaches for system administration tasks.
• Interacts with Customers and engineers via phone and email.
• Oversees and owns internal systems including Windows, Linux, Backups, Solarwinds, TruNAS and Hyper-V.
• Administers Remote Desktop Services and Clustering.
• Manage Azure infrastructure including backups and restoration.
• Documents common issues/resolutions creating knowledge databases for the departmental reference.
• Manages Change Request tasks.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs.
• Oversees the Implementation, installation, configuration, of new Microsoft Windows server operating systems.
• Maintains and manages existing Microsoft Windows server operating systems.
• Applies OS patches and upgrades on a regular basis and upgrades administrative tools and utilities.
• Collaborates with internal staff for baselines and maintenance windows.
• Provides metrics and reports from ticketing systems; keeps management up-to-date on issues; makes recommendations to streamline processes.
• Oversees Solarwinds monitoring, alerts, and reporting.

Qualifications

• Bachelor’s degree in a related field along with 4 years’ experience or equivalent combination of education and experience.
• Experience and solid working knowledge required with the following tools/applications: Server OS’s including Windows and Linux, Exchange and Active Directory, Hyper-V networking, Change Management process and CMDBs, Working knowledge of Microsoft Office / Outlook, Patch Management, Backup Management, Azure Infrastructure, TruNAS Storage.
• Microsoft/Linux Systems Administration certifications would be considered a bonus.

Other Skills And Abilities

• Good network diagnostics skills; experience analyzing system and network performance monitoring and data.
• Experience with diagnosing network and service issues and follow through to resolution.
• Ability to assess issues, prioritize, respond and escalate appropriately.
• Ability to multi-task, good time management and ability to prioritize workload.
• Good interpersonal skills and willingness to work as a team player along with good communication skills (verbal and written).

Physical Demands

• Sit.
• Use hands to finger, handle, or feel.
• Talk or hear.
• Lift and/or move up to 35 pounds.

Work Environment

• Sit.
• Use hands to finger, handle, or feel.
• Talk or hear.
• Lift and/or move up to 35 pounds.