Infrastructure Planning Mgr, Global Network Deployment (GND)

About the role

Amazon Web Services (AWS) is expanding its infrastructure management team and looking for a proven technology manager with experience in people management, robust technical understanding, and the drive to take AWS Data Center Operations to the next level. The successful candidate will create sustainable processes and standards, and drive automation opportunities to reduce delivery cycle times and improve quality without impacting network availability. The mission of the team is to deliver network capacity on time with zero rework.

The GND Planning Manager will manage the implementation and delivery of inbound capacity and equipment, grow a team and oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. This manager will ultimately be responsible for installing and delivering network equipment and related infrastructures, as well as driving low voltage structured cabling across the Amazon data center platform.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators, including project management, coaching, and creating documentation
• Manage inbound capacity from receiving through deployment stages
• Manage installation of network and cabling infrastructure in a data center environment
• Guide, train, and educate staff on best practices related to all service owner issues
• Manage tasks and deliverables across small to large-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Provide weekly reports to the data center manager
• Coordinate team resources to support project and delivery needs, including emergency projects, change management and maintenance window support, and potential off-hours and on-call needs
• Recruit and train data technicians to ensure appropriate staffing levels
• Host daily/weekly staff meetings
• Drive compliance to Amazon performance management requirements

Basic Qualifications

• Bachelor's degree or above in Computer Science, Engineering, or related fields
• 3+ years of people management experience
• 3+ years of program or project management experience
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent

Preferred Qualifications

• 1+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience