Infrastructure Manager, XCM

About the role

Amazon's Cross Channel Marketing (XCM) team is seeking an Infrastructure Manager to own the systems behind its content platforms, serving marketing, campaign, creative, design, and production. The role manages a dedicated AWS environment supporting petabyte‑scale storage, high‑performance shared filespace, and the compute and automation that keep it running. Responsibilities include storage lifecycle, backup, recovery, continuity planning, identity and access management, single sign‑on, and credential lifecycle for third‑party platforms. The manager automates administration, maintains monitoring and support structures, shepherds new tools through security review, and ensures compliance as requirements evolve. Curiosity about AI for infrastructure automation is expected.

Key responsibilities

• Manage and evolve the AWS environment behind content platforms as new workloads and integrations arrive.
• Design storage tiering and lifecycle policies across petabyte‑scale content and multiple systems.
• Own high‑performance shared storage, backup, and archive for creative production and digital asset management.
• Automate administration of these systems to enable scaling without added manual work.
• Maintain identity, access, and security compliance across the third‑party platform estate, including single sign‑on, credential lifecycle, and platform security review.
• Establish and maintain operational standards—ownership records, monitoring, alerting, and support processes.
• Build and secure infrastructure for new integrations, including credential storage and access paths for AI and third‑party services.
• Represent content platform systems to XCM technology teams, Amazon partners, and third‑party providers, ensuring well‑designed integrations and clear ownership.

About the team

Learn more about XCM: https://www.amazon.jobs/content/en/teams/international-stores/xcm

Basic qualifications

• 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience.
• Experience using AWS services.
• Proficiency in one or more programming/scripting languages such as Python, Java, Perl, PHP, Ruby, Bash, or Shell.
• Bachelor’s degree in Systems Engineering, Computer Science, or related field, or equivalent work experience.
• Experience implementing repeatable processes and driving automation or standardization.
• Direct ownership of a live production cloud environment, including storage at scale, lifecycle, and compute.
• Experience supporting creative, marketing, or media teams and their system needs.

Preferred qualifications

• Understanding of workflow within a marketing, production, or creative department.
• Experience with multimedia content creation or implementing cloud‑based technology solutions for such content.
• Experience owning SSO across platforms, including federated identity, SAML or OIDC integrations, and certificate rotation.
• Experience with high‑performance shared storage for media production (e.g., LucidLink, Qumulo, Isilon).
• Familiarity with the lifecycle of creative and post‑production work through storage, from active editing to delivery, trafficking, and long‑term archive.
• Experience with secrets management and secure credential exchange between systems, including AI and model API access.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

• Santa Monica, CA: $126,300 – $170,000 USD annually
• New York, NY: $114,900 – $185,000 USD annually
• Seattle, WA: $104,500 – $160,000 USD annually

Job ID: A10556965