Infrastructure Manager, XCM

About the Role

Amazon's Cross Channel Marketing team (XCM) is seeking an Infrastructure Manager to own the systems behind our content platforms, serving marketing, campaign, creative, design, and production. This role administers and automates these systems, extending them to support new integrations with third-party platforms. The work spans storage lifecycle, backup, recovery, identity and access management, and single sign-on across multiple platforms.

Responsibilities

• Manages the AWS environment behind our content platforms, evolving it with new workloads and integrations.
• Designs storage tiering and lifecycle policies across petabyte-scale content and multiple systems.
• Owns high-performance shared storage, backup, and archive for creative production and digital asset management.
• Automates system administration to ensure scalability without manual intervention.
• Maintains identity, access, and security compliance across third-party platforms, including SSO and credential lifecycle.
• Establishes operational standards for ownership, monitoring, alerting, and support processes.
• Builds and secures infrastructure for new integrations, including credential storage and AI access paths.
• Represents content platform systems to internal and external stakeholders for well-designed integrations.

Qualifications

• 4+ years of experience in SRE, systems engineering, administration, DevOps, security, or network administration.
• Experience with AWS services.
• Proficiency in Python, Java, Perl, PHP, Ruby, Bash, or equivalent.
• Bachelor's degree in Systems Engineering, Computer Science, or related field, or relevant work experience.
• Experience implementing repeatable processes and automation.
• Direct experience with cloud hosting technologies (AWS, Azure, etc.).
• Ownership of live production cloud environments, including storage and compute at scale.
• Experience supporting creative, marketing, or media teams.

Preferred Qualifications

• Understanding of marketing, production, or creative workflows.
• Experience with multimedia content creation or cloud-based technology solutions.
• Experience with SSO, federated identity, SAML, OIDC, and certificate rotation.
• Familiarity with high-performance shared storage for media production (e.g., LucidLink, Qumulo, Isilon).
• Knowledge of creative and post-production storage workflows.
• Experience with secrets management and secure credential exchange, including AI API access.

Pay

The base salary range for this position varies by location:

• USA, CA, Santa Monica: $126,300.00 - $170,000.00 USD annually
• USA, NY, New York: $114,900.00 - $185,000.00 USD annually
• USA, WA, Seattle: $104,500.00 - $160,000.00 USD annually

Final compensation includes sign-on payments and restricted stock units (RSUs), determined by experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, life, and AD&D)
• 401(k) matching
• Paid time off and parental leave
• EAP, mental health support, and medical advice line
• Flexible spending accounts and adoption/surrogacy reimbursement

Company: Amazon.com Services LLC