Infrastructure Field Technician

About the role

The Infrastructure Field Technician will provide hands-on support for various IT initiated/supported projects across the United States. This role involves installing cable, mounting network equipment, and working in warehouse, office, and outdoor environments. The technician will primarily perform on-site installation, maintenance, and assist in troubleshooting IT systems, servers, and network equipment. They will work closely with internal IT teams, contractors, and operations to ensure all systems are properly installed and operational in compliance with company standards.

Responsibilities

• Provide on-site support for warehouse infrastructure projects.
• Ensure all equipment is properly installed, configured, and maintained to meet company standards.
• Work with vendors and contractors to resolve hardware and software issues.
• Maintain accurate and detailed records of all work performed.
• Provide regular updates to direct IT management on project progress.
• Adhere to company policies and procedures.

Requirements

• 2+ years of experience in IT support with a focus on wiring and installation of wireless networks and camera systems.
• Familiarity and use of safety regulations and best practices when working at heights and operating a variety of industrial lifts (boom, scissor, etc.).
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to travel 95% of the year within the U.S.
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to work in a refrigerator and freezer warehouse environment.
• Ability to work in confined spaces.
• Ability to work outdoors.

Qualifications

• High School Diploma or equivalent (GED).