Infrastructure Field Services Technician

Duties/Responsibilities

• Install voice, data, CATV, and paging cabling
• Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals
• Pre-build, configure, and test phone systems and SIP equipment prior to installation
• Provide on-site and remote maintenance support for all installed products and cabling
• Provide on-site assistance to customer's networking team for various troubles and equipment upgrades
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
• Install cable pathway systems, fire-stop systems, and various cables including twisted pair, fiber optic, coax, and other low voltage cables (cable trays, cable racks, J-hooks or D-rings)
• Install, terminate, test, label and document structured cabling system and all types of fiber optic horizontal & backbone cables
• Dress and route cable into telecommunications closets, modular furniture and other work area outlets
• Build out telecommunications and equipment rooms
• Function in a hybrid role providing both field and remote support for all services
• Travel locally and out-of-state (currently servicing Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida)
• Perform other related duties as assigned

Required Skills/Abilities

• Strong analytical and problem-solving skills
• Ability to master new skills quickly and efficiently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Strong communications skills (email, phone, in-person)
• Voice and data cabling experience
• Telecom and paging installation and troubleshooting experience
• Customer service experience
• VoIP or networking experience
• Ability to read and interpret blueprints and know basic industry codes for network cabling
• Ability to use hand tools, power tools, and other diagnostic equipment
• Detail-oriented and organized
• Ability to follow complex directions

Education and Experience

• Associate degree or certification in a technology services/technical discipline, or equivalent work experience
• Minimum 2+ years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Cat3, Cat5, Cat5e, Cat6, Cat6A, and Fiber Optic structured cable distribution systems
• Experience installing, terminating & testing low voltage cables & fiber optical cables to include twisted pair cable, coax, single mode & multi-mode fiber optical cables
• Manufacturer specific experience and/or certifications preferred (BICSI, Panduit, Commscope, Hubbell, Corning, Leviton, AV, etc.)
• Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems