Infrastructure Engineer Sr

Responsibilities

• Mentoring and training of junior team members
• Serves as an escalation point for Infrastructure Engineers
• Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals
• Aids in roadmap planning of production infrastructure keeping versions current and supported
• Implements and maintains enterprise standards for applications and infrastructure
• Installs and configures systems according to design specifications
• Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components
• Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented, including as-built documentation, and Operations personnel (Service Desk and L2 Operations) are informed and trained
• Supports testing and evaluation of technologies under review
• Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems
• Provides technical support and 24X7 incident response
• Completes root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances
• Affords assistance with the development and ongoing support of annual infrastructure performance and capacity reports
• Effectively communicates with business professionals, application owners, and customers in plain English while keeping their needs and the needs of IT in mind

Qualifications

• 4 years of relevant experience or bachelor’s degree in related field required
• Previous work experience with demonstrable experience supporting multiple Infrastructure disciplines
• Works with the business units to assist with the application of technology
• Intermediate level certification (ex. Include: RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred
• 4 years' experience can substitute certification requirement
• ITIL certification within 6 months of employment
• Must be able to communicate effectively in English (Verbal/Written)
• Previous work experience with Wide Area and Local Area Network Infrastructure
• Previous work experience with management platforms and remote monitoring preferred
• Previous work experience with a protocol analyzer preferred
• Infrastructure Engineer Storage
• Must have experience in mid to large enterprise environment
• Working knowledge of Storage Area Networks and Fiber Channel Switch Infrastructure
• 50% of relevant experience must be with an emphasis in storage related infrastructure
• Systems Microsoft certifications preferred
• Experience in Microsoft Active Directory preferred
• Infrastructure Engineer Unified Communications
• Requires knowledge in telephone switching architecture including legacy and VoIP systems
• Requires working knowledge of mobile telecommunications provisioning and troubleshooting
• Knowledge of telecommunications alarm management platforms and remote monitoring experience preferred
• Working knowledge of Ethernet, Internet Protocol, Routing, and QoS preferred