Infrastructure Engineer Sr

About the role

Part of a larger team delivering high-quality Computer, Network, Storage and End-User Infrastructure technology solutions and ongoing support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise’s technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produce technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and install and configure hardware. Collaborate with Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP’s technology standards, architectures and best practices.

Responsibilities

• Serve as Sr Engineer for a team responsible for workstation software packaging, deployments, vulnerability remediation, and security patching.
• Improve and maintain Windows workstation patching process and cycle; actively verify and apply security patches.
• Maintain and monitor Microsoft Configuration Manager (Config Manager) / Intune platform and client health on workstations; mitigate identified problems.
• Verify all endpoints are contained in Config Manager / Intune inventory and perform routine audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
• Create and deploy application deployment packages through Config Manager / Intune.
• Develop and maintain PowerShell scripts to automate day-to-day tasks.
• Drive vulnerability assessment and remediation work, including escalation support for workstation-related issues.
• Troubleshoot Microsoft Windows and Apple operating systems for workstations, DNS, and Active Directory.
• Use Power BI, Advanced Insights and other reporting tools for data analysis and reporting.
• Troubleshoot security tools on endpoints.
• Develop and maintain documentation for Config Manager / Intune procedures and configuration of systems.

Requirements

• Bachelor’s degree in computer science, engineering, or related technical field.
• 5 years of relevant work experience.
• 4+ years of experience deploying and packaging desktop software applications on Microsoft Windows and macOS, including roadmap design, assessments, planning, implementation, and upgrades/migrations of Packaging and deployments tools.
• In-depth knowledge and experience with Microsoft Configuration Manager, Intune, and Patch MyPC for third-party applications.
• Strong experience using PowerShell and other scripting languages to develop and maintain automation scripts.
• Experience with JAMF console and deploying security updates and remediating vulnerabilities on macOS devices.
• Good data analysis skills and reporting capabilities.

Qualifications

• Experience with Citrix and Azure is a plus.

Benefits

AEP offers a unique comprehensive benefits package designed to support and enhance overall well-being.

Pay

Base Salary: $87,633.00 – $109,543.00 per year.