Infrastructure Engineer II and Trusted Advisor - In Office
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not put Job ID etc.
We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove "Due to the nature of our business..." maybe that's substantive? It's about background screening; could keep as part of Qualifications? It's a requirement. Might keep as a note in Qualifications or separate? It's not a list; could be a
. Also "Data Defined is an Equal Opportunity Employer..." is boilerplate EEO, remove.
Also remove "What We Offer" maybe we can treat as Benefits? Actually "What We Offer" includes bullet points: Collaborative and supportive team culture, Exposure to diverse technologies..., Professional development..., Competitive compensation..., Opportunities for career growth... That's like benefits/culture. Could be a Benefits section? But we already have Benefits section later with specific benefits. Might combine? Better to keep "What We Offer" as a section maybe "About the role"? But we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction: use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate.
Thus:
- About the role: could contain Job Summary and maybe What We Offer? But "About the role" is generic; we can put Job Summary there.
- Responsibilities: Job Duties & Responsibilities.
- Requirements: Qualifications (Education & Experience, Preferred Certifications, Technical Knowledge & Skills). Could split into Requirements and Skills? But we have both Requirements and Skills headings. Could put Education & Experience under Requirements, and Technical Knowledge & Skills under Skills. Preferred Certifications maybe under Skills or Requirements. We'll decide.
- Benefits: Benefits section.
- Pay: Not given (competitive compensation mentioned but not specific). Should not create Pay section if not specific. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. "Competitive compensation" is vague; not specific number. So we should not create Pay section.
- Schedule: we have full-time, in-office, 25% travel. That's specific enough. So include Schedule section.
We also need to include "What We Offer" maybe as part of About the role or Benefits? But we already have Benefits section for tangible benefits. "What We Offer" includes culture etc. Could be part of About the role. We'll include in About the role as a
or
. Since it's a list, we can use - .
Now we must preserve all substantive information. Let's extract:
Company intro: "Infrastructure Engineer II and Trusted Advisor Data Defined, LLC is a leading Managed IT Services provider serving businesses, healthcare organizations, nonprofits, and public sector clients throughout Maine and Northern New England. Since 1998, we have helped organizations improve productivity, strengthen security, and leverage technology to achieve their goals. Our mission is simple: to become a trusted technology partner that organizations can rely on to keep their systems secure, efficient, and aligned with their business objectives."
That's substantive; could be part of About the role.
What We Offer bullet list:
- Collaborative and supportive team culture
- Exposure to diverse technologies and client environments
- Professional development and certification opportunities
- Competitive compensation and benefits
- Opportunities for career growth and advancement
Job Summary:
"The Infrastructure Engineer II serves as a senior technical resource responsible for supporting, implementing, and optimizing technology solutions for our clients. This role combines advanced technical expertise with exceptional customer service and communication skills. This is a full-time, in-office position located in Brunswick, Maine. While much of the work is performed from our office, the role requires approximately 25% local travel to client locations for project work, onsite troubleshooting, consultations, and technology deployments. The ideal candidate is self-motivated, enjoys solving complex technical challenges, thrives in a team-oriented environment, and is committed to delivering exceptional client experiences."
Job Duties & Responsibilities bullet list (under headings):
- Client Support & Escalation
- Provide advanced Level 2 and Level 3 technical support.
- Troubleshoot complex server, cloud, network, and security issues.
- Serve as an escalation resource for junior team members.
- Communicate effectively with clients regarding issues, solutions, and recommendations.
- Infrastructure & Cloud Administration
- Support Microsoft 365, Entra ID, Azure, and related cloud services.
- Maintain Windows Server, Active Directory, storage, and virtualization environments.
- Configure and support networks, firewalls, wireless systems, and VPN technologies.
- Administer backup, disaster recovery, and cybersecurity solutions.
- Projects & Documentation
- Participate in migrations, upgrades, and deployment projects.
- Maintain accurate technical documentation.
- Contribute to process improvement, automation, and standardization initiatives.
- Mentorship
- Coach junior engineers.
- Share technical knowledge.
- Assist with internal training initiatives.
Qualifications:
Education & Experience:
- 5+ years of IT experience
- 2+ years in a managed services environment preferred
- Experience supporting multiple client environments
- Strong written and verbal communication skills
Preferred Certifications:
- Microsoft Certifications
- Azure Certifications
- CompTIA Network+
- CompTIA Security+
- VMware Certifications
- Cisco Certifications
Technical Knowledge & Skills (list categories):
- Cloud Platforms: Microsoft Azure, Microsoft 365, AWS
- Infrastructure: Windows Server, Active Directory, Entra ID, Hyper-V, VMware
- Networking: Firewalls, Switching, Routing, VPN Connectivity, Wireless Networks
- Cybersecurity: MFA, Endpoint Protection, Email Security, Vulnerability Management, Security Best Practices
- Endpoint Management: Windows, macOS, Mobile Device Management, Microsoft Intune
- Automation: PowerShell, Workflow Automation, RMM Platforms
Benefits (as listed):
- Competitive salary
- Generous 401(k) matching contribution (100% match on the first 3%)
- Medical insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Paid Time Off (PTO)
- Seven paid holidays plus two floating holidays annually
- Business casual work environment
- Professional development opportunities
- Convenient parking
Also note: "Due to the nature of our business and certain regulatory requirements, this role may require access to controlled information and technology. Candidates must be able to successfully complete background screening and employment verification processes." This is a requirement; could be placed under Qualifications maybe as a note.
We must not include EEO boilerplate.
Now construct HTML.
We'll have sections:
About the role
Company intro...
- What We Offer items
Responsibilities
- ... but we have subheadings inside? We could keep subheadings as or maybe just list items with description. The rule: use
- for any list of duties/requirements/benefits. So we can flatten? But we need to preserve structure. Could have nested lists? Not prohibited. We'll do
- Client Support & Escalation:
... but that's nested lists. Might be okay. Simpler: each duty as a - with the heading bold.
We'll do:
- Client Support & Escalation: Provide advanced Level 2 and Level 3 technical support; Troubleshoot complex server, cloud, network, and security issues; Serve as an escalation resource for junior team members; Communicate effectively with clients regarding issues, solutions, and recommendations.
... etc.
But that loses some detail. Better to keep sub-items as nested . We'll do:
- Client Support & Escalation
- Provide advanced Level 2 and Level 3 technical support.
- Troubleshoot complex server, cloud, network, and security issues.
- Serve as an escalation resource for junior team members.
- Communicate effectively with clients regarding issues, solutions, and recommendations.
...
That's still a list of duties; nested lists okay.
Similarly for Requirements and Skills.
We'll have:
Requirements
- Education & Experience
- 5+ years of IT experience
- 2+ years in a managed services environment preferred
- Experience supporting multiple client environments
- Strong written and verbal communication skills
- Background screening: Candidates must be able to successfully complete background screening and employment verification processes; role may require access to controlled information and technology.
Skills
- Preferred Certifications
- Microsoft Certifications
- Azure Certifications
- CompTIA Network+
- CompTIA Security+
- VMware Certifications
- Cisco Certifications
- Technical Knowledge & Skills
- Cloud Platforms: Microsoft Azure, Microsoft 365, AWS
- Infrastructure: Windows Server, Active Directory, Entra ID, Hyper-V, VMware
- Networking: Firewalls, Switching, Routing, VPN Connectivity, Wireless Networks
- Cybersecurity: MFA, Endpoint Protection, Email Security, Vulnerability Management, Security Best Practices
- Endpoint Management: Windows, macOS, Mobile Device Management, Microsoft Intune
- Automation: PowerShell, Workflow Automation, RMM Platforms
Benefits
- Competitive salary
- Generous 401(k) matching contribution (100% match on the first 3%)
- Medical insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Paid Time Off (PTO)
- Seven paid holidays plus two floating holidays annually
- Business casual work environment
- Professional development opportunities
- Convenient parking
Schedule
This is a full-time, in
for prose. We must not repeat job title as heading. Do not put Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove "Due to the nature of our business..." maybe that's substantive? It's about background screening; could keep as part of Qualifications? It's a requirement. Might keep as a note in Qualifications or separate? It's not a list; could be a
. Also "Data Defined is an Equal Opportunity Employer..." is boilerplate EEO, remove. Also remove "What We Offer" maybe we can treat as Benefits? Actually "What We Offer" includes bullet points: Collaborative and supportive team culture, Exposure to diverse technologies..., Professional development..., Competitive compensation..., Opportunities for career growth... That's like benefits/culture. Could be a Benefits section? But we already have Benefits section later with specific benefits. Might combine? Better to keep "What We Offer" as a section maybe "About the role"? But we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction: use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate. Thus: - About the role: could contain Job Summary and maybe What We Offer? But "About the role" is generic; we can put Job Summary there. - Responsibilities: Job Duties & Responsibilities. - Requirements: Qualifications (Education & Experience, Preferred Certifications, Technical Knowledge & Skills). Could split into Requirements and Skills? But we have both Requirements and Skills headings. Could put Education & Experience under Requirements, and Technical Knowledge & Skills under Skills. Preferred Certifications maybe under Skills or Requirements. We'll decide. - Benefits: Benefits section. - Pay: Not given (competitive compensation mentioned but not specific). Should not create Pay section if not specific. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. "Competitive compensation" is vague; not specific number. So we should not create Pay section. - Schedule: we have full-time, in-office, 25% travel. That's specific enough. So include Schedule section. We also need to include "What We Offer" maybe as part of About the role or Benefits? But we already have Benefits section for tangible benefits. "What We Offer" includes culture etc. Could be part of About the role. We'll include in About the role as a
or
- . Since it's a list, we can use
- .
Now we must preserve all substantive information. Let's extract:
Company intro: "Infrastructure Engineer II and Trusted Advisor Data Defined, LLC is a leading Managed IT Services provider serving businesses, healthcare organizations, nonprofits, and public sector clients throughout Maine and Northern New England. Since 1998, we have helped organizations improve productivity, strengthen security, and leverage technology to achieve their goals. Our mission is simple: to become a trusted technology partner that organizations can rely on to keep their systems secure, efficient, and aligned with their business objectives."
That's substantive; could be part of About the role.
What We Offer bullet list:
- Collaborative and supportive team culture
- Exposure to diverse technologies and client environments
- Professional development and certification opportunities
- Competitive compensation and benefits
- Opportunities for career growth and advancement
Job Summary:
"The Infrastructure Engineer II serves as a senior technical resource responsible for supporting, implementing, and optimizing technology solutions for our clients. This role combines advanced technical expertise with exceptional customer service and communication skills. This is a full-time, in-office position located in Brunswick, Maine. While much of the work is performed from our office, the role requires approximately 25% local travel to client locations for project work, onsite troubleshooting, consultations, and technology deployments. The ideal candidate is self-motivated, enjoys solving complex technical challenges, thrives in a team-oriented environment, and is committed to delivering exceptional client experiences."
Job Duties & Responsibilities bullet list (under headings):
- Client Support & Escalation
- Provide advanced Level 2 and Level 3 technical support.
- Troubleshoot complex server, cloud, network, and security issues.
- Serve as an escalation resource for junior team members.
- Communicate effectively with clients regarding issues, solutions, and recommendations.
- Infrastructure & Cloud Administration
- Support Microsoft 365, Entra ID, Azure, and related cloud services.
- Maintain Windows Server, Active Directory, storage, and virtualization environments.
- Configure and support networks, firewalls, wireless systems, and VPN technologies.
- Administer backup, disaster recovery, and cybersecurity solutions.
- Projects & Documentation
- Participate in migrations, upgrades, and deployment projects.
- Maintain accurate technical documentation.
- Contribute to process improvement, automation, and standardization initiatives.
- Mentorship
- Coach junior engineers.
- Share technical knowledge.
- Assist with internal training initiatives.
Qualifications:
Education & Experience:
- 5+ years of IT experience
- 2+ years in a managed services environment preferred
- Experience supporting multiple client environments
- Strong written and verbal communication skills
Preferred Certifications:
- Microsoft Certifications
- Azure Certifications
- CompTIA Network+
- CompTIA Security+
- VMware Certifications
- Cisco Certifications
Technical Knowledge & Skills (list categories):
- Cloud Platforms: Microsoft Azure, Microsoft 365, AWS
- Infrastructure: Windows Server, Active Directory, Entra ID, Hyper-V, VMware
- Networking: Firewalls, Switching, Routing, VPN Connectivity, Wireless Networks
- Cybersecurity: MFA, Endpoint Protection, Email Security, Vulnerability Management, Security Best Practices
- Endpoint Management: Windows, macOS, Mobile Device Management, Microsoft Intune
- Automation: PowerShell, Workflow Automation, RMM Platforms
Benefits (as listed):
- Competitive salary
- Generous 401(k) matching contribution (100% match on the first 3%)
- Medical insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Paid Time Off (PTO)
- Seven paid holidays plus two floating holidays annually
- Business casual work environment
- Professional development opportunities
- Convenient parking
Also note: "Due to the nature of our business and certain regulatory requirements, this role may require access to controlled information and technology. Candidates must be able to successfully complete background screening and employment verification processes." This is a requirement; could be placed under Qualifications maybe as a note.
We must not include EEO boilerplate.
Now construct HTML.
We'll have sections:
About the role
Company intro...
- What We Offer items
Responsibilities
- ... but we have subheadings inside? We could keep subheadings as or maybe just list items with description. The rule: use
- for any list of duties/requirements/benefits. So we can flatten? But we need to preserve structure. Could have nested lists? Not prohibited. We'll do
- Client Support & Escalation:
- ... but that's nested lists. Might be okay. Simpler: each duty as a
- with the heading bold.
We'll do:
- Client Support & Escalation: Provide advanced Level 2 and Level 3 technical support; Troubleshoot complex server, cloud, network, and security issues; Serve as an escalation resource for junior team members; Communicate effectively with clients regarding issues, solutions, and recommendations. ... etc. But that loses some detail. Better to keep sub-items as nested
- Client Support & Escalation
- Provide advanced Level 2 and Level 3 technical support.
- Troubleshoot complex server, cloud, network, and security issues.
- Serve as an escalation resource for junior team members.
- Communicate effectively with clients regarding issues, solutions, and recommendations.
...
That's still a list of duties; nested lists okay.
Similarly for Requirements and Skills.
We'll have:
- Education & Experience
- 5+ years of IT experience
- 2+ years in a managed services environment preferred
- Experience supporting multiple client environments
- Strong written and verbal communication skills
- Background screening: Candidates must be able to successfully complete background screening and employment verification processes; role may require access to controlled information and technology.
- Preferred Certifications
- Microsoft Certifications
- Azure Certifications
- CompTIA Network+
- CompTIA Security+
- VMware Certifications
- Cisco Certifications
- Technical Knowledge & Skills
- Cloud Platforms: Microsoft Azure, Microsoft 365, AWS
- Infrastructure: Windows Server, Active Directory, Entra ID, Hyper-V, VMware
- Networking: Firewalls, Switching, Routing, VPN Connectivity, Wireless Networks
- Cybersecurity: MFA, Endpoint Protection, Email Security, Vulnerability Management, Security Best Practices
- Endpoint Management: Windows, macOS, Mobile Device Management, Microsoft Intune
- Automation: PowerShell, Workflow Automation, RMM Platforms
- Competitive salary
- Generous 401(k) matching contribution (100% match on the first 3%)
- Medical insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Paid Time Off (PTO)
- Seven paid holidays plus two floating holidays annually
- Business casual work environment
- Professional development opportunities
- Convenient parking
- . We'll do:
Requirements
Skills
Benefits
Schedule
This is a full-time, in
- with the heading bold.
We'll do:
- Client Support & Escalation:
- for any list of duties/requirements/benefits. So we can flatten? But we need to preserve structure. Could have nested lists? Not prohibited. We'll do