Infrastructure & Ops Engineer II
About the Role
Responsible for building, managing, monitoring and operating DLA Piper’s infrastructure systems and environments. These environments support the Firm’s applications and are key to the Firm’s security, disaster recovery and business continuity initiatives. The services under the responsibility of the Infrastructure & Operations department enable the delivery of customer-facing IT services.
This position can sit in any of our U.S. offices and offers a hybrid work schedule.
Responsibilities
- Builds, manages, monitors, secures and operates the firm’s infrastructure systems and environments.
- Ensures that the systems for the firm, including global integration points and Cloud systems, are available and functioning properly at all times.
- Performs hands-on configuration.
- Creates and maintains system documentation.
- Participates and/or leads disaster recovery planning, implementation, testing and validation.
- Participates in vendor relationships.
- Performs daily monitoring and support of the Firm’s systems, applications, and ensures availability and stability of systems.
- Participates in a 24x7 on-call rotation.
- Performs daily monitoring and required maintenance to keep systems highly available, highly stable, and always performing optimally.
- Proactively identifies needs for improvements, capacity changes, and upgrades.
- Plans and implements upgrades and patches to stay on current versions.
- Resolves escalated cases from other Engineers and Helpdesk, performing fault resolution and root-cause diagnosis.
- Other duties as assigned.
Requirements
- Minimum of 5 years' experience with Active Directory, computer storage, and networking.
- High School diploma or GED required; Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
Skills
- Excellent scripting skills.
- Detailed technical knowledge of infrastructure products with experience in security configuration.
- Experience must include understanding performance, security, and application requirements, and the ability to design appropriate solutions.
- In-depth knowledge of Microsoft Azure Active Directory, DNS, WINS, DHCP, network topologies, along with expert knowledge in performance tuning and troubleshooting.
- Experience with Unified Communications and Collaboration technologies.
- Senior technical skills to provide interpretation and communication/negotiation between technical resources, ensuring requirements are gathered and defined precisely.
- Ability to work effectively in a fast-paced environment.
- Strong communication and interpersonal skills required to work with staff of all levels on a daily basis.
Expectations
- Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
- Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
- Meet deadlines, manage competing priorities, and commit to meeting high standards.
- Comply with firm policies and procedures.
- Maintain confidences as required in a law firm environment.
Physical Demands
Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.
Work Environment
The selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.
Pay
The firm's expected hiring range for this position is $100,787 - $160,255, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications.
Benefits
DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.