Infrastructure & Ops Engineer II

DLA Piper is a bold, exceptional, collaborative, and supportive firm where our people are the backbone, heart, and soul. This role offers the opportunity to engage in meaningful work and grow your career in a dynamic environment.

About the role

Responsible for building, managing, monitoring, and operating DLA Piper’s infrastructure systems and environments. These environments support the Firm’s applications and are key to the Firm’s security, disaster recovery, and business continuity initiatives. The Infrastructure & Operations department delivers the supporting services that enable customer-facing IT services.

Responsibilities

• Builds, manages, monitors, secures, and operates the firm’s infrastructure systems and environments.
• Ensures global integration points and Cloud systems are available and functioning properly at all times.
• Performs hands-on configuration and maintains system documentation.
• Participates and/or leads disaster recovery planning, implementation, testing, and validation.
• Manages vendor relationships.
• Performs daily monitoring and support of the Firm’s systems and applications to ensure availability and stability.
• Participates in a 24x7 on-call rotation.
• Performs required maintenance to keep systems highly available, stable, and performing optimally.
• Proactively identifies needs for improvements, capacity changes, and upgrades.
• Plans and implements upgrades and patches to stay on current versions.
• Resolves escalated cases from other Engineers and Helpdesk, including fault resolution and root-cause diagnosis.
• Other duties as assigned.

Requirements

• Minimum of 5 years’ experience with Active Directory, computer storage, and networking.
• High School diploma or GED required; Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.

Skills

• Excellent scripting skills.
• Detailed technical knowledge of infrastructure products with experience in security configuration.
• Experience designing solutions based on performance, security, and application requirements.
• In-depth knowledge of Microsoft Azure Active Directory, DNS, WINS, DHCP, network topologies, performance tuning, and troubleshooting.
• Experience with Unified Communications and Collaboration technologies.
• Senior technical skills to interpret and communicate between technical resources, ensuring precise requirements and timely implementation.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills for daily collaboration with staff at all levels.

Expectations

• Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
• Produce high-quality work and respond to correspondence efficiently and professionally.
• Meet deadlines, manage competing priorities, and commit to high standards.
• Comply with firm policies and procedures.
• Maintain confidences as required in a law firm environment.

Physical Demands

Primarily sedentary work, requiring occasional exertion of up to 10 pounds of force. Involves sitting for extended periods, with occasional walking, standing, and travel (domestic and international).

Work Environment

Hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at hiring and may be modified at the firm’s discretion.

Pay

The firm’s expected hiring range for this position is $100,787 – $160,255, depending on geographic location, experience, skills, educational background, and overall qualifications.

Benefits

DLA Piper offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Additional benefits.