Infrastructure Engineer

About the role

We are seeking an experienced Server Infrastructure Engineer to join our global IT team. This role requires strong technical expertise in server hardware, out-of-band management, firmware operations, and infrastructure design. The ideal candidate will operate with a high degree of independence, take ownership of complex technical initiatives, provide guidance to peers, and contribute meaningfully to architecture-level discussions and decisions.

Responsibilities

• Advanced Support & Troubleshooting - Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues
• Serve as a subject matter resource for out-of-band (OOB) management, such as HPE iLO, HPE OneView, HPE COM, Dell iDRAC, and Dell OpenManage Enterprise
• Serve as a SME for different server makes and models, e.g., HPE, Dell, and Lenovo
• Independently resolve complex, cross-system technical issues with minimal oversight
• Automation & Firmware Management - Lead scripting initiatives and develop automated server configurations to streamline operations
• API-Driven Management: Design and maintain scripts using the Redfish API to automate server discovery, configuration profiles, BIOS updates, and firmware lifecycles
• Strong proficiency in automation using Python, PowerShell, or Ansible, with proven experience querying and commanding infrastructure via REST APIs
• Guide application owners in automating application testing and certification processes
• Own firmware update methodologies and firmware version management for assigned segments of the global server fleet
• Identify opportunities to improve automation coverage and firmware management practices across the team
• Systems Engineering & Testing - Deliver robust server designs and lead FMEA (Failure Mode and Effects Analysis) testing efforts
• Manage server and component testing, including planning, execution, and results analysis
• Lead hardware-related projects such as trusted SSL certificate deployment across the fleet and MFA initiatives
• Identify and troubleshoot systemic hardware issues, recommending long-term solutions
• Documentation & Standards - Create and maintain comprehensive standards documentation and user documentation for OOB management
• Establish best practices and contribute to team-wide technical standards
• Review and improve existing documentation for accuracy and completeness
• Infrastructure Design & Engineering - Design, implement, and maintain enterprise servers and general-purpose hybrid/cloud systems for optimal business operations
• Research, design, and implement infrastructure solutions for internal customer needs, such as containerization, Kubernetes orchestration, and on-demand scaling
• Design and configure secure virtualized environments aligned with enterprise architecture blueprints, including virtual machines, virtual networks, and distributed storage systems (SAN, HDFS, SSD, etc.)
• Contribute technical input into enterprise architecture blueprints and roadmaps based on hands-on engineering experience
• Monitor, Capacity Planning & Optimization - Engineer and refine monitoring solutions, leveraging Dynatrace and Netcool for observability, monitoring, and alerting to ensure systems are configured correctly, run efficiently, and remain secure against potential threats
• Monitor and analyze resource utilization (CPU, memory, storage, network traffic) using Dynatrace, Netcool and other tools to ensure effective utilization and prevent runaway costs
• Configure and maintain Dynatrace dashboards to monitor and alert on hardware firmware versions and drift from current supported versions
• Proactively identify and resolve bottlenecks; lead capacity planning efforts based on usage trends and Dynatrace analytics
• Team Development & Leadership - Mentor and guide the team, fostering a culture of technical excellence
• Lead knowledge-sharing sessions and contribute to team's learning

Qualifications

• Hardware Experience, Computer Hardware
• Server Administration, Ansible, Server Support, Powershell
• Engineer 2 Exp.: Practitioner: Experience: 10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise level
• Education: Associate's degree or equivalent work experience
• Hardware Expertise: In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards
• Server Management: Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM, OpenManage Enterprise)
• OS & Networking: Extensive experience with Windows and Linux server operating systems; strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols
• Automation & DevOps: Proficient scripting/automation skills (PowerShell, Python, Ansible, or similar); experience with CI/CD development, automated server builds, and REST API integrations
• Systems Engineering: Solid experience with FMEA methodology, firmware lifecycle management, and hardware testing/certification
• Virtualization & Storage: Working knowledge of virtualization technologies, distributed storage systems (SAN, HDFS, SSD), and containerization
• Monitoring: Hands-on experience with enterprise monitoring systems such as Dynatrace and Netcool
• Leadership: Demonstrated ability to lead technical projects independently and mentor team members
• Strong analytical, documentation, and problem-solving skills
• Excellent communication skills, with ability to collaborate across technical and business teams

Skills Required

• Hardware Experience, Computer Hardware
• Server Administration, Ansible, Server Support, Powershell
• Engineer 2 Exp.: Practitioner: Experience: 10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise level
• Education: Associate's degree or equivalent work experience
• Hardware Expertise: In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards
• Server Management: Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM, OpenManage Enterprise)
• OS & Networking: Extensive experience with Windows and Linux server operating systems; strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols
• Automation & DevOps: Proficient scripting/automation skills (PowerShell, Python, Ansible, or similar); experience with CI/CD development, automated server builds, and REST API integrations
• Systems Engineering: Solid experience with FMEA methodology, firmware lifecycle management, and hardware testing/certification
• Virtualization & Storage: Working knowledge of virtualization technologies, distributed storage systems (SAN, HDFS, SSD), and containerization
• Monitoring: Hands-on experience with enterprise monitoring systems such as Dynatrace and Netcool
• Leadership: Demonstrated ability to lead technical projects independently and mentor team members
• Strong analytical, documentation, and problem-solving skills
• Excellent communication skills, with ability to collaborate across technical and business teams

Skills Preferred

• Server Administration, Ansible, Server Support, Powershell

Benefits

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

FastTek Global is financially strong, privately held company that is 100% consultant and client focused. We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
• Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

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