Infrastructure Disaster Recovery Service Delivery Manager

Location: Tempe, Arizona (Partial Remote)

About the role

We are seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager to work with Engineering and Operations Managers across infrastructure towers. This role involves assessing, testing, and implementing various infrastructure solutions with the Resiliency Team. The position requires collaboration with application and infrastructure owners, DR program managers, automation engineers, and business function testers to enhance our disaster recovery capabilities.

Responsibilities

• Serve as the key liaison for Infrastructure during DR events, facilitating communications between internal groups.
• Acquire an in-depth understanding of the components and functions involved in the DR process, particularly regarding infrastructure.
• Represent infrastructure towers in DR planning meetings with IT Leadership and operational committees.
• Apply broad technical knowledge to provide maintenance and automation solutions across technology areas.
• Assess and coordinate high availability and seamless failover resiliency mechanisms across application and infrastructure stacks.
• Manage the update and testing of DR Plans and Point-In-Time Recovery (PiTR) Plans within service-level agreements.
• Coordinate DR for new infrastructure technologies and serve as the point of contact for DR Test and incident management events.
• Assist in the integration of solutions into the DR automation program to reduce recovery time for infrastructure services.
• Sign off on procedural documentation, Disaster Recovery Plans, and other artifacts for quality assurance.
• Manage the infrastructure remediation program to ensure identified gaps are addressed.

Requirements

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related discipline.
• 7+ years as an Infrastructure technical engineer operating at an enterprise scale, with 4+ years of disaster recovery experience.
• Practical experience in both technology infrastructure and application development architectures.

Skills

• Hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows), messaging, middleware, monitoring, operating systems, networking, storage, and virtualization.
• Experience with ServiceNow.
• Financial or Regulatory domain experience (preferred).
• VMWare vRO experience (preferred).
• Familiarity with Fusion (preferred).
• Practical experience operating in an Agile development environment (preferred).
• Demonstrated understanding of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation (preferred).
• Experience in creating Disaster Recovery, BCP, and PiTR plans (preferred).

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.