Infrastructure / DevOps Engineer

About the role

Transform9's platform handles real patient calls around the clock. The infrastructure has to be reliable, scalable, and secure — there is no acceptable downtime. As our Infrastructure / DevOps Engineer, you'll own the AWS infrastructure that runs the platform, build and maintain the CI/CD pipelines that ship it, and grow into a Site Reliability function as the team scales.

This role is for someone who thinks in systems, automates everything, and takes platform reliability personally.

What You'll Do

• Design, build, and manage AWS infrastructure for a real-time, high-availability voice AI platform
• Own CI/CD pipelines — build, test, deploy, and rollback automation across all environments
• Define and implement infrastructure-as-code using Terraform, CDK, or equivalent
• Maintain monitoring platform health, define Service Level Objectives (SLOs)/Service Level Agreements (SLAs), and build alerting and observability tooling
• Respond to and lead resolution of infrastructure-level incidents; drive post-mortems
• Harden infrastructure for HIPAA compliance — encryption, access controls, audit logging, and network security
• Partner with engineering teams to optimize system performance, cost, and scalability
• Grow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviews

Requirements

• 5+ years in infrastructure, DevOps, or cloud engineering roles
• Deep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)
• Proficiency with infrastructure-as-code (Terraform preferred)
• Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)
• Solid understanding of networking, security groups, load balancing, and DNS
• Experience with container orchestration (Docker, Kubernetes, or ECS)
• Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)
• Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)

Nice to have

• Site Reliability Engineering background or formal SRE experience
• Experience supporting real-time or high-throughput systems (voice, streaming, or similar)
• AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)
• Experience with multi-region or active-active deployment architectures
• Database administration or performance tuning experience