Infrastructure and DevOps Engineer

Job Description

The IT infrastructure support includes Linux and Windows based clients, servers, pre-production HW, and storage systems. We focus on infrastructure systems builds, OS services (Web, NLB, DNS/DHCP, Clustering, etc.), configuration, automation, incidents, & customer requests.

Qualifications

• Must have 5+ years of experience in Enterprise Linux and Windows Server Support Administration with Hardware Experience (Windows 2016/2019/2022, Linux RedHat, SUSE and Ubuntu).
• Must have 2+ years of experience in Storage Support Administration with Hardware Experience. (SAN/3PAR / EMC / Netapp NFS/CIFS).
• Must have 2+ years of experience in Client Support Administration with Hardware Experience. (WinXP, Win7, Win10, Win11).
• Experience with enterprise automated OS provisions software (Altiris, BigFix, WDE, FOG, etc.) for Client & Server build platforms.
• Experience working in a Lab and Datacenter Environments.

Scope

• Custom OS provisioning including Linux and Windows for client and server platforms, using Deploy Commander, FOG and AWX.
• Own infrastructure incident ticket resolution for escalations from first-level support teams and DSE engineers.
• Own infrastructure request resolution from DSE partners and Lab Computer.
• Hardware support for pre-production and production hardware, system assembly, parts replacement, firmware updates, break/fix, and inventory management including storage and tracking in systems of records (Lab ServiceNow and other where required).
• Labs Capacity Management - Provision new systems in DSE Labs to optimize capacity and maintain system life cycle to drive efficiencies.
• Partnership with Network & IT security teams to design and implement lab networks and firewall rules.
• Maintain client’s security compliance for DSE systems.
• Update and maintain IT service management systems (ServiceNow).
• Document and communicate findings to all key stakeholders.
• Work with Infrastructure & Application Owner to create and maintain troubleshooting documentation.
• Work with Lab Compute to improve system usability, quality, and maintainability.
• Engage with DSE & Lab Compute engineers to drive projects.
• Physical system assembly and add/remove components.
• Support Oregon DSE Lab infrastructure computer systems.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off