Infrastructure Design Technician

Key Responsibilities

• Design and update layer‑1 circuit layout records in TIRKS to reflect network builds.
• Resolve inventory discrepancies using EIRG/FIRG databases and job aides.
• Collaborate with Planning and Engineering to provision equipment and infrastructure circuits.
• Maintain accurate network infrastructure records across all relevant applications.
• Process internal network orders in accordance with SLAs, ensuring on‑time performance.
• Manage the assigned order queue, prioritizing tasks and meeting KPI expectations.
• Provide technical support for engineering, installation, and testing of network orders.
• Evaluate design challenges and recommend remediation solutions.
• Document design layouts and support troubleshooting and maintenance activities.
• Continuously learn new products and procedures to improve job performance.

Qualifications

• Minimum 2 years of TIRKS experience building and maintaining network infrastructure.
• Proven design experience for fiber, voice, and data circuits.
• Proficiency in Microsoft Excel for data analysis and documentation.
• Strong collaboration and teamwork skills with clear communication.
• Excellent written and verbal communication abilities.
• Demonstrated problem‑solving and analytical skills.
• Self‑motivated, able to work independently and meet KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately.
• Robust technical understanding of voice, data, Ethernet, and related equipment.
• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
• Familiarity with telecommunications inventory systems (TIRKS, OMNIvue, WMS, WFMT, BOSS).
• Understanding of inside‑plant fiber‑optic structured wiring design, construction, and operations.