Infrastructure Delivery Manager III, DCC Communities

About the role

AWS is expanding its infrastructure management team and seeks an experienced technology manager to lead the implementation and delivery of inbound capacity and equipment. The successful candidate will manage a growing team, drive automation to reduce delivery cycle times, and ensure network availability.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation.
• Manage inbound capacity from receiving through deployment stages.
• Manage the installation network and cabling infrastructure in a data center environment.
• Guide, train and educate staff on the best practices related to all service owner issues.
• Manage tasks and deliverables across small to large-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Provide weekly report to the data center manager.
• Cook up team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Drive compliance to Amazon performance management requirements.

Requirements

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies.
• 5+ years of IT operations and people management experience.
• An engineering degree or equivalent with 5+ years of relevant engineering or manufacturing operations experience.
• Proven ability in driving and managing metrics/KPI's with a high degree of organization and detail-orientation.

Qualifications

• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity.
• Experience with hyper-scale network managing deployment of network and server racks.
• Experience in Networking operation management, or experience with general troubleshooting/debug hardware.

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.