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Jobs · Management · Alabama

Infrastructure and Cloud Operations Lead

Aculocity · Birmingham, AL · 1 wk ago
On-siteManagementFull-time

Role Summary

The Infrastructure and Cloud Operations Lead is responsible for IT Infrastructure and Services across GVW Group. The role is accountable for day-to-day operational execution, service reliability, scalability, and discipline across enterprise infrastructure, cloud platforms, identity, networks, and end-user services.

Key Responsibilities

  • Own end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computing

  • Ensure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systems

  • Oversee virtualization, backups, core network services, and platform availability

  • Act as the senior escalation point for production incidents and systemic failures

  • Surface operational risks, capacity constraints, and technical debt with clear remediation paths

  • Partner with Security to ensure controls are operationally executed as designed

  • Apply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictability

  • Operate AI-enabled operational tools (monitoring, service desk, analytics, automation) to improve efficiency and reliability

  • Integrate AI outputs into daily operational decision-making, incident response, and capacity planning

  • Prevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance risk

  • Helpdesk & End-User Services

    • Own the helpdesk function and its performance across all supported entities

    • Define, enforce, and continuously improve service standards, SLAs, and escalation paths

    • Ensure predictable, high-quality support for a globally distributed and culturally diverse user base

    • Drive reduction of repetitive and manual work through automation and AI-assisted service workflows

    • Provide concise monthly and on-demand operational reporting focused on trends, risks, and failures

  • Hands-On Technical Leadership

    • Participate directly in major incidents, escalations, and complex troubleshooting

    • Maintain deep, current working knowledge of the supported infrastructure, platforms, and the AI-enabled tools used to operate them

    • Lead by example through direct technical engagement, not delegation

    • Make informed decisions with incomplete information when required

  • People Leadership & Capability Building

    • Manage up to four direct reports, with additional indirect oversight as required

    • Delegate effectively while retaining accountability for outcomes

    • Set clear expectations and address underperformance directly

    • Build an execution-oriented, resilient operations team

  • Process, Governance & Discipline

    • Own and enforce operational processes for incident, change, and asset management

    • Maintain concise, factual reporting focused on risks, failures, trends, and corrective actions

    • Eliminate ambiguity in ownership, accountability, and escalation paths

    • Ensure operational processes scale across regions while remaining practical

  • Cross-Functional & Manufacturing Alignment

    • Act as the primary operational interface between Infrastructure, Security, Applications, Data, and Manufacturing stakeholders

    • Balance global standards with local operational realities

    • Push back on unworkable, unsafe, or operationally unsound requests

    • Support tightly coupled IT/OT environments with production awareness

Required Experience

  • 12+ years in infrastructure, systems, or IT operations

  • 7+ years in senior, hands-on operational leadership roles

  • Direct ownership of helpdesk and end-user service delivery

  • Experience supporting manufacturing, industrial, or engineering-heavy environments

  • Proven success operating in lean, high-demand organizations

Required Capabilities

  • Strong operational judgment, prioritization, and execution discipline

  • Calm, decisive leadership under sustained pressure

  • Willingness and ability to remain technically hands-on

  • Comfortable making decisions with incomplete information

  • Direct, concise communication style

  • Low tolerance for operational ambiguity or chronic failure

  • Professional curiosity and continuous improvement mindset

Preferred Experience

  • Global or multi-region IT operations responsibility

  • ERP, PLM, CAD, and engineering toolchains

  • Automotive or heavy manufacturing exposure

  • IT/OT convergence environments

What We Offer

  • Competitive compensation that recognizes your skills, experience, and impact

  • Performance-based annual bonuses that reward results and contributions

  • Comprehensive medical, dental, and vision coverage to support your well-being

  • 401(k) with a 4% company match to help you invest in your future

  • 8 paid company holidays to rest, recharge, and maintain work-life balance

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