Cloud and Infrastructure Lead

About the role

This role combines deep technical expertise with team leadership, ensuring our high-performing infrastructure team delivers exceptional services to support Arkana's medical practice operations, Clinical Trials business line, and custom applications like Arkana Connect.

Responsibilities

• Drive operational excellence and technological advancement within our infrastructure team while leading the transition from on-premise legacy systems to cloud-native healthcare platforms.
• Lead the transition from on-premise legacy systems to cloud-native healthcare platforms.
• Oversee 2 infrastructure team members while maintaining hands-on involvement in cloud engineering, network operations, and healthcare infrastructure functions.
• Conduct regular 1:1s and team meetings to provide guidance, feedback, and professional development.
• Foster a collaborative culture focused on innovation, technical excellence, and healthcare compliance.
• Drive adoption of modern DevOps practices and cloud-native technologies across the team.
• Cloud Strategy & Technical Operations Lead cloud architecture design and implementation for healthcare applications and data platforms.
• Oversee day-to-day operational activities across internal and healthcare infrastructure environments.
• Drive migration strategy from on-premise infrastructure to cloud-native solutions (AWS preferred).
• Ensure proactive monitoring, maintenance planning, and execution of infrastructure tasks.
• Design and implement scalable, secure cloud infrastructure supporting Arkana Connect and analytics platforms.
• Ensure compliance with healthcare data (HIPAA) service delivery and problem resolution.
• Lead incident response, troubleshooting, and root cause analysis efforts.
• Manage change management processes and coordinate with stakeholders on infrastructure updates.
• Collaborate with development and operations teams to ensure infrastructure solutions meet business requirements.
• Serve as the primary escalation point for complex technical issues and infrastructure incidents.
• Support Clinical Trials infrastructure requirements and specialized healthcare system integrations.
• Platform Engineering & Continuous Improvement Design and maintain CI/CD pipelines, deployment automation, and infrastructure monitoring.
• Drive continuous improvement of tools, processes, and automation initiatives.
• Define and monitor key performance indicators (KPIs) for infrastructure operations.
• Implement and optimize cloud security, backup, disaster recovery, and business continuity solutions.
• Champion Infrastructure as Code (IaC) practices and automation across all infrastructure components.
• Strategic Technology Leadership Provide technical expertise and recommendations on emerging technologies and best practices.
• Contribute to vendor evaluations and technology selection decisions.
• Collaborate with Director of Engineering on infrastructure budget planning and technology roadmap.
• Support data hygiene initiatives and legacy system migration projects.
• Partner with development teams to optimize application deployment and performance in healthcare environments.

Qualifications

• Required Experience: 5-8 years of progressive infrastructure/systems engineering experience with 2-3 years in leadership or senior technical role.
• Proven experience leading cloud migration projects from on-premise to cloud environments.
• Experience leading small teams and managing complex technical projects in healthcare or regulated environments.
• Strong background in cloud platforms (AWS strongly preferred, Azure or GCP acceptable).
• Healthcare, medical practice, or regulated industry experience strongly preferred.
• Hands-on experience with hybrid cloud/on-premise infrastructure management and ITIL processes.

Technical Skills

• Expert-level knowledge of cloud platforms (AWS, Azure, or GCP) with strong preference for AWS.
• Proficiency with Infrastructure as Code tools (Terraform, CloudFormation, ARM templates).
• Experience with containerization technologies (Docker, Kubernetes) and orchestration platforms.
• Strong knowledge of CI/CD pipelines, automation tools, and DevOps practices.
• Understanding of network architecture, security frameworks, and compliance requirements (HIPAA).
• Experience with monitoring and observability tools (CloudWatch, Datadog, New Relic, etc.).
• Knowledge of database administration in cloud environments (RDS, managed databases).

Leadership & Communication

• Demonstrated ability to lead small teams, conduct regular 1:1s, and provide professional development.
• Strong problem-solving skills with ability to serve as primary escalation point for complex issues.
• Excellent communication skills for explaining technical concepts to non-technical stakeholders.
• Experience with vendor management, change management processes, and stakeholder coordination.
• Proven ability to work under pressure during incident response and system outages.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related technical field preferred.
• Relevant cloud certifications (AWS Solutions Architect, Azure Administrator, or equivalent).
• Experience with Infrastructure as Code tools (Terraform, CloudFormation, ARM templates).
• Experience with healthcare data systems, EHR integrations, and medical device connectivity.
• Knowledge of data engineering platforms and analytics infrastructure (supporting Tableau, etc.).
• Experience with security frameworks, compliance auditing, and change management in regulated environments.
• Background with Clinical Trials infrastructure and specialized healthcare system requirements.
• Experience in managed services or consulting environments with client-facing responsibilities.

Benefits

• Competitive salary.
• Generous paid time off and Paid Holidays.
• Minimal cost health insurance for you and affordable options for your family.
• 401(k) with immediate eligibility and match.
• Company-paid life insurance.
• Company-paid long term disability coverage.
• Affordable vision and dental plans.
• Flexible Spending Account or Health Savings Account availability.
• Wellness plan and complimentary yoga classes.
• Monthly in-office massages and employer-sponsored lunches.