Infrastructure Administrator

About the role

The Infrastructure Administrator is responsible for the daily administration and support of the organization's cloud and on-premises infrastructure, including virtualization, networking, security, and endpoint systems. This role ensures reliable performance and timely resolution of infrastructure issues across the environment, including HQ and retail store locations, working under the direction of the Infrastructure Manager.

Responsibilities

• Support and administer cloud and hybrid infrastructure, with emphasis on Microsoft Azure and virtualization
• Administer vSphere virtualization, monitoring performance and availability across virtual machines
• Monitor Palo Alto Networks firewalls to help ensure security policies and traffic inspection remain aligned with cybersecurity standards
• Support and maintain network environments using Cybera firewall, Meraki and UniFi solutions
• Monitor storage and backup systems, including Rubrik and other hybrid solutions, and escalate issues as needed
• Support virtualization for field services, including NCR PXE boot and endpoint deployments
• Support Verkada connectivity for physical security systems, including access control and camera infrastructure
• Collaborate with the cybersecurity team on Zscaler and other endpoint protection tools
• Track, escalate, and resolve service tickets using internal and MSP ticketing systems
• Follow established troubleshooting and remediation procedures; flag gaps or improvement opportunities to the Infrastructure Manager
• Monitor SLA metrics and report on trends
• Provide onsite and remote support for network deployments and infrastructure maintenance
• Install and support POS and back-office systems at retail locations
• Support hardware refresh projects as directed by the Infrastructure Manager
• Travel as needed to support physical installations and troubleshooting
• Own support issues from identification to resolution, communicating with stakeholders throughout
• Prioritize, diagnose, and resolve technical requests in a timely and professional manner
• Participate in root cause analysis and document lessons learned to help prevent recurrence
• Provide onboarding support for