Infrastructure Administrator

Job Responsibilities

• Administer, maintain, and continuously improve Krayden's enterprise infrastructure and workplace technology platforms.
• Support enterprise network, server, storage, cloud, identity, and collaboration services.
• Design and implement automation that improves operational efficiency, consistency, and service quality.
• Support technology integration activities associated with acquisitions, office expansions, relocations, and organizational growth.
• Participate in infrastructure planning, operational improvements, documentation, standardization, and technology modernization initiatives.
• Provide advanced technical expertise and Tier II/Tier III escalation support for complex infrastructure issues.
• Ensure enterprise infrastructure aligns with security policies, governance standards, and operational best practices.
• Contribute to continuous service improvement through proactive monitoring, performance optimization, and capacity planning.

Core Responsibilities

• Administer enterprise infrastructure services, including compute, storage, networking, cloud, identity, collaboration, and end-user computing platforms.
• Maintain infrastructure security controls and partner with the Security team to support compliance, vulnerability remediation, and operational resilience.
• Develop automation and scripting solutions to improve operational efficiency and reduce manual administration.
• Create and maintain technical documentation, operational procedures, standards, and knowledge articles.
• Plan, test, implement, and support infrastructure enhancements, upgrades, and technology deployments.
• Participate in disaster recovery, business continuity, and operational readiness activities.

Desired Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• 5–8 years of experience administering enterprise infrastructure environments.
• Experience supporting Microsoft-based enterprise technologies and cloud platforms.
• Strong understanding of systems administration, networking, storage, virtualization, identity management, endpoint management, and enterprise operations.
• Experience developing automation and improving operational processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication skills with the ability to work effectively across technical and business teams.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Desired Technologies

• Experience with one or more of the following technologies is preferred:
• Microsoft 365, Intune, Entra ID, Purview
• Exchange Online, Microsoft Teams, SharePoint Online
• Microsoft Azure, Active Directory and Group Policy, Windows Server, Hypervisor
• Artificial Intelligence tools and processes
• Microsoft Defender and SentinelOne
• Enterprise networking technologies, firewalls, switches, routing, VPN
• Powershell

Business Outcomes

• Reliable, secure, and highly available enterprise infrastructure services.
• Improved employee productivity through resilient workplace technologies.
• Reduced operational risk through automation, documentation, and standardized processes.
• Strong partnership between Infrastructure, Security, and Service Delivery teams.
• Improved security, compliance, governance, and operational maturity.
• Successful technology integration supporting acquisitions, office expansions, and business growth.
• Increased operational resilience through knowledge sharing, standardization, and reduction of single points of failure.

Benefits

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), Health Savings Account (HSA), 401(K) Retirement Plan, Tuition Reimbursement & much more.