Infrastructure Administrator

Position Summary

The Infrastructure Administrator supports DDC’s core IT infrastructure, including network systems, Microsoft Windows Server, Hyper-V virtualization, SAN/storage platforms, Active Directory, Group Policy, Microsoft 365/Azure services, endpoint/security tools, and backup/disaster recovery systems. This role works under the direction of the IT Manager to maintain reliable, secure, and well-documented IT operations across the organization.

Key Position Accountabilities

• Assist in the administration, maintenance, and troubleshooting of network infrastructure including switches, routers, wireless access points, firewalls, and VPN connectivity.
• Support Microsoft Windows Serer, Active Directory, Microsoft 365, Azure, and related IT systems.
• Monitor network performance and assist with system upgrades, patches, and preventative maintenance activities.
• Respond to helpdesk tickets and provide technical support for hardware, software, network, and connectivity issues.
• Aid in cybersecurity initiatives including user access management, endpoint protection, vulnerability remediation, and security awareness efforts.
• Maintain IT documentation including network diagrams, procedures, inventory records, and technical standards.
• Support backup, disaster recovery, and business continuity processes.
• Assist in evaluating, implementing, and supporting AI tools designed to improve business productivity, engineering processes, manufacturing operations, and administrative functions.
• Collaborate with business stakeholders to identify opportunities for AI-driven process improvements and automation.
• Research emerging AI technologies and provide recommendations regarding potential business applications.
• Participate in IT projects involving network expansion, infrastructure modernization, cloud technologies, and AI integration.
• Ensure compliance with company policies, cybersecurity standards, and applicable regulatory requirements.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field preferred.
• 3–5 years of experience supporting network infrastructure, systems administration, or IT operations.
• Basic understanding of TCP/IP networking, routing, switching, wireless technologies, DNS, DHCP, and VPNs.
• Experience supporting Microsoft Windows environments and Microsoft 365.
• Familiarity with cybersecurity concepts and best practices.
• Exposure to cloud technologies such as Microsoft Azure or AWS preferred.
• Exposure to Artificial Intelligence tools, automation platforms, or data analytics technologies is highly desirable.
• Relevant certifications such as CompTIA Network+, Security+, Microsoft, Cisco, or AI-related certifications are a plus.

Desired Characteristics

• Strong technical curiosity and desire to learn emerging technologies.
• Interests in Artificial Intelligence and business process automation.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to work effectively with technical and non-technical users.
• Organized and detail-oriented with strong follow-through.
• Self-motivated with the ability to manage multiple priorities.
• Team player with a customer-service mindset.