Infrastructure Administrator

About the role

Bancroft is seeking an Infrastructure Administrator to join our IT Department. This role is located in Cherry Hill, NJ and requires some travel to our various locations.

Responsibilities

• Manages and monitors backup systems to ensure reliable data protection, integrity, and timely recovery of critical business systems and information.
• Administers and maintains network infrastructure across cloud and on-premises environments to ensure secure, scalable, and highly available connectivity for organizational operations.
• Troubleshoot and repair Cat6 cabling issues (terminations, patching, continuity), restoring network uptime.
• Supports and manages cloud and on-premises server environments to maintain system performance, availability, and compliance with operational and security standards.
• Administers Identity and Access Management solutions, including Active Directory and Single Sign-On (SSO) to ensure secure authentication, authorization, and access control across systems and applications.
• Maintains and supports physical security camera systems to ensure continuous monitoring, data availability, and compliance with organizational security requirements.
• Supports and maintains UKG time-clock systems to ensure system reliability and integration with payroll and workforce management processes.
• Plans, tests, and implements patch management activities to reduce security vulnerabilities, maintain system stability, and ensure compliance with organizational and regulatory requirements.
• Administers and supports Citrix virtualization and remote access platforms to provide secure, reliable, and performant access to applications and desktops for end users.
• Supports and maintains RingCentral communications platform to ensure reliable voice, messaging, and collaboration services across the organization.
• Develops, maintains, and updates technical documentation to ensure accurate system records, operational consistency, and effective knowledge sharing.
• Performs other duties as assigned.

Requirements

• Minimum of a High School Diploma or equivalent.
• CCNA, Cisco, or Network+ certifications a plus.
• 2-3 years of experience in network and server administration.
• Hands-on responsibility for installing, configuring, maintaining, and supporting Windows servers, managing LAN/WAN networks, user accounts, security access, backups, and troubleshooting routine network and server issues.
• Additional experience beyond the minimum, such as enterprise environments, certifications, virtualization, or advanced security knowledge, is preferred but not required.

Qualifications

• Demonstrated ability to work independently while supporting the cloud and on-premises infrastructure with minimal supervision.
• Strong critical and analytical thinking skills to assess system performance, identify root causes, evaluate risk, and implement effective solutions across security, patch management, virtualization, and communications environments.
• Proven capability to prioritize tasks, make sound technical decisions and respond to incidents in a structured and methodical manner while maintaining business continuity.
• Effective verbal and written communication skills to document systems and changes clearly.

Skills

• Network and server administration.
• Identity and Access Management solutions.
• Citrix virtualization and remote access platforms.
• RingCentral communications platform.
• Technical documentation development and maintenance.

Benefits

Salary range for this position is $72,000 - $80,000, based on experience.

Pay

The salary range for this position is $72,000 - $80,000, based on experience.

Schedule

The position is located in Cherry Hill, NJ and requires some travel to our various locations.