Infrastructure Administrator

Responsibilities

• Manage and maintain enterprise storage solutions including SAN, NAS, and related storage platforms.
• Monitor storage health, availability, performance, utilization, and capacity.
• Provision, expand, modify, and decommission storage resources according to operational standards and business requirements.
• Troubleshoot storage performance issues, connectivity problems, capacity constraints, replication issues, and data availability concerns.
• Maintain storage configurations, access controls, snapshots, replication, and data protection settings.
• Aid with storage lifecycle planning, upgrades, migrations, replacements, and optimization efforts.
• Ensure storage platforms are configured and maintained according to best practices for reliability, performance, scalability, and data integrity.
• Manage and maintain enterprise backup platforms, backup jobs, schedules, policies, retention settings, and recovery workflows.
• Monitor backup job success, failure trends, performance, capacity, and system health.
• Troubleshoot backup failures, missed jobs, replication issues, retention problems, and recovery errors.
• Perform regular backup validation and recovery testing to confirm data recoverability.
• Support file-level, system-level, application-level, and disaster recovery restoration efforts.
• Maintain backup and recovery procedures for critical systems, applications, and data.
• Support disaster recovery planning, testing, documentation, and execution.
• Aid with defining and validating recovery objectives, recovery processes, and restoration procedures.
• Cook up coordination with infrastructure, network, security, application, and database teams during recovery events and disaster recovery exercises.
• Support replication, snapshot, immutable backup, archival, and other data protection technologies.
• Identify risks related to backup coverage, recoverability, retention, capacity, and platform resiliency.
• Recommend improvements to strengthen data protection and disaster recovery readiness.
• Monitor and analyze storage and backup capacity utilization, growth trends, and performance.
• Identify capacity risks, performance bottlenecks, and operational constraints.
• Recommend storage expansions, backup repository growth, platform upgrades, and lifecycle replacements.
• Optimize storage allocation, backup performance, retention usage, and resource consumption.
• Provide capacity and performance reporting to management and technical stakeholders as needed.
• Serve as the primary technical owner for storage and backup incidents.
• Provide escalation support for storage availability, data access, backup failure, and recovery-related issues.
• Participate in root cause analysis, remediation planning, post-incident reviews, and long-term corrective actions.
• Participate in an on-call rotation and provide support for critical storage, backup, and recovery incidents as needed.
• Cook up coordination with vendors for support cases, hardware replacements, software upgrades, and platform issues.
• Maintain accurate documentation of storage systems, backup platforms, retention policies, recovery procedures, diagrams, and operational standards.
• Support change management by documenting implementation plans, risks, validation steps, and rollback procedures.

Requirements

• Associate's or Bachelor's degree in Computer Science, Information Technology, Systems Administration, or a related field, or equivalent professional experience.
• 3+ years of experience in storage administration, backup administration, systems administration, infrastructure operations, or a similar technical role.
• Experience managing enterprise storage platforms including SAN, NAS, or similar technologies.
• Experience managing backup and recovery platforms, policies, schedules, retention, and restoration procedures.
• Strong understanding of storage concepts including volumes, LUNs, shares, snapshots, replication, performance, capacity, and data integrity.
• Strong understanding of backup and recovery concepts including full, incremental, differential, synthetic, immutable, archival, retention, and disaster recovery workflows.
• Familiarity with virtualization platforms such as VMware, Hyper-V, KVM, or similar technologies.
• Familiarity with Linux and Windows server environments.
• Familiarity with networking concepts related to storage and backup, including TCP/IP, DNS, routing, VLANs, iSCSI, NFS, SMB, and Fibre Channel where applicable.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to create and maintain accurate documentation, procedures, and recovery guides.
• Strong communication and collaboration skills.
• Ability to participate in an on-call rotation and support critical incidents as needed.
• Experience with platforms such as Rubrik, Commvault, Veeam, NetBackup, Dell, Pure, Nimble, Qumulo, NetApp, HPE, or similar technologies is a plus.
• Relevant certifications in storage, backup, virtualization, Linux, Windows, or data protection technologies are a plus.