Information Technology Technician (IT Technician)

Responsibilities

• Support and maintain CMMC Level 2 compliance efforts
• Evaluate vendor and service compliance, including FedRAMP / FedRAMP-equivalency assessments for cloud and backup providers
• Administer the Microsoft 365 GCC High tenant, including Entra ID, Exchange Online, SharePoint, and secure external file-sharing
• Manage device and policy administration through Intune and Group Policy (GPO), including conference-room and shared-account posture
• Maintain server, network, and backup infrastructure; troubleshoot email delivery, identity, and configuration issues
• Execute endpoint hardware provisioning, imaging, and lifecycle management for compliant devices
• Maintain IT policies, standard operating procedures, and documentation
• Use scripting (e.g., PowerShell) to automate compliance, discovery, and administration tasks
• Maintain an asset inventory and manage software licensing
• Work with external service providers to complete IT related projects
• Report system, security, and project status to senior management
• Administer the multi-host virtualization (hypervisor) cluster and its management platform, including resource allocation, high availability, host patching, capacity planning, and maintaining expansion headroom for future growth
• Administer redundant domain controllers, including Active Directory, DNS, DHCP, Group Policy, and replication health
• Administer the file servers: shares, permissions, quotas, and storage capacity
• Administer the database servers: maintenance plans, performance, backups, and application access
• Administer the CAD and PCB/EDA design environments, including engineering data management (PDM/vault) and integration with engineering workflows
• Administer the line-of-business application servers, including the accounting system, the quality management system (QMS), the ERP, and other internal applications; coordinate updates, backups, and access with Finance, Quality, and Engineering
• Administer the version-control (source-control) server, including version updates, integrations, key management, and reliable email delivery to the Microsoft 365 GCC High tenant
• Maintain the unified communications / VoIP system
• Own backup and recovery through the backup and replication platform: job configuration, retention, monitoring, periodic restore and DR testing, and off-site or immutable copies, aligned with CMMC and FedRAMP-equivalency requirements for any cloud backup targets
• Maintain PCs and support onboarding and offboarding requirements

Qualifications

• 5+ years in IT operations, systems administration, or infrastructure support
• Strong scripting and automation skills (PowerShell, SQL, Python, or equivalent) with a track record of eliminating manual IT processes
• Hands-on experience administering Microsoft 365, Entra ID, Intune, and Windows endpoint management
• Working knowledge of NIST 800-171 / CMMC and experience supporting compliance efforts
• Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics
• The individual must have the ability to read, write, and understand spoken English; the ability to read and understand product requirements and performance specifications and schematics; assembly drawings, parts lists, test procedures, engineering drawings, technical procedures, and governmental regulations.
• Excellent communication skills and the ability to work productively in a collaborative team environment are essential