Information Technology Technician

We are seeking a dedicated and talented IT Technician to join our team on a temporary, fixed-term assignment of approximately four (4) months, from October 2026 through February 2027, to provide coverage during an approved leave of absence. This role is classified as non-exempt from the Fair Labor Standard Act’s overtime requirement and is open to candidates based in the Miami, FL metropolitan area. While primarily remote, the position follows a hybrid schedule requiring occasional in-person work at Wynwood, Miami, FL 33127. The role requires working in EST hours, with East Coast candidates preferred.

About the role

In this role, you will be the first point of contact for day-to-day technology requests across Luxury Brand Partners, handling routine support so that our employees stay productive and our systems team can stay focused on higher-level work. As a member of the Information Systems team, you will report directly to the Executive IT Director, who will set daily priorities and handle all system administration and escalations.

A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

Responsibilities

Essential Job Functions

• Serve as the first point of contact for employee technology requests, resolving day-to-day issues both remotely and in a hands-on manner
• Set up email, software, and hardware equipment for new employees
• Process intake and reassignment of equipment from outgoing employees
• Set up, configure, and troubleshoot Windows and macOS laptops, mobile devices, printers, and peripherals
• Perform basic account support, such as password resets and multifactor authentication re-registration, under delegated least-privilege permissions
• Support AV and video conferencing equipment in office meeting spaces
• Maintain equipment tracking records and flag procurement needs for tech supplies
• Assist with company phone setup and configuration
• Document all work in the ticketing system and escalate system, security, and infrastructure matters to the Executive IT Director
• Regular attendance and additional responsibilities as needed

Non-Essential Job Functions

• Assist with special projects or initiatives as needed to support departmental goals
• Support cross-departmental efforts or collaborative initiatives when required

Requirements

• 2+ years of experience in a help desk, desktop support, or technical support role desired
• A degree in an IT-related field, or equivalent hands-on experience
• Comfort supporting both Windows and macOS
• Familiarity with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive
• Strong organizational skills and attention to detail
• Ability to work well with all kinds of people and personalities
• Availability for the full length of the assignment

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 40 pounds at times
• Must be able to bend, stretch, kneel, twist, and squat to adjust or position equipment, cameras, or set up for events
• Must be able to perform tasks that require fine motor skills, including typing and using a mouse

Benefits

• Work-Life Balance: Summer Fridays between Memorial Day & Labor Day
• Financial Security: Monthly technology allowance
• Employee Perks:
  • Quarterly sample boxes featuring our brands’ products
  • Employee referral program with rewards