Information Technology Technician
Brooklyn Community Services is one of Brooklyn’s first and largest non-sectarian social services agencies, with 28+ sites and 400 employees serving more than 20,000 individuals annually. BCS provides a broad and diverse range of services including prevention of foster care placement, crisis intervention, early childhood and after-school education, vocational training, job placement, and clinical services to adults with physical and developmental disabilities and histories of mental illness.
About the role
Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network-related problems throughout the agency. This position requires taking the initiative and performing well under pressure.
Responsibilities
- Troubleshoot computer, network, and printer problems
- Assist staff in using computers, network, and email
- Answer and resolve help desk requests in a timely manner
- Travel to offices located throughout Brooklyn to resolve issues
- Perform daily backup and maintenance (as needed) on the servers
- Update and maintain inventory of hardware and purchases
- Create new users in email and Active Directory
- Other tasks as may be required
Requirements
- High school diploma or equivalent required; Associate Degree preferred
- Strong interpersonal and customer service skills
- Experience in a Windows environment
- Proficient with computer hardware and software including (but not limited to) Windows Server 2012, Windows 11, Microsoft Office 2016 and better, TCP/IP, DNS and DHCP servers, VOIP, backup systems, Cisco Meraki
- A+ Certification is a plus
Pay
$50,000 per year
Schedule
Full-time, Monday - Friday, 35 hours per week
Locations
151 Lawrence Street, Brooklyn, NY