Information Technology Technician

About the role

Full-time, year-round position at Boyne Mountain Resort and associated Boyne properties in Northern Michigan. The Information Technology Technician provides comprehensive technical support across multiple resort locations, including desktop support, network systems, point-of-sale systems, surveillance infrastructure, and specialized resort technology. This role focuses on delivering exceptional customer service to resort team members while maintaining technology systems critical to daily operations. The IT Technician collaborates with resort departments including Food & Beverage, Ski Operations, Golf, Lodging, and corporate IT teams to troubleshoot and resolve technical issues efficiently.

Responsibilities

• Provide desktop PC support, mobile device support, and peripheral troubleshooting to team members across multiple resort properties
• Support and maintain resort enterprise systems including user account management, email administration, and access control
• Troubleshoot, diagnose, and repair/replace desktop computers, point-of-sale terminals, printers, credit card processing systems, iPads, receipt printers, hand scanners, and related equipment
• Support Meraki wireless infrastructure including access point troubleshooting and basic configuration
• Assist with surveillance/CCTV system maintenance and troubleshooting
• Support digital signage systems and audio-visual equipment
• Perform seasonal rotation of POS hardware and related equipment configurations between ski and golf seasons
• Install and configure hardware and software as directed by IT management
• Maintain accurate inventory of computer equipment and consumable supplies
• Document technical solutions for end-user education and internal reference
• Collaborate with vendors and software support teams to resolve complex technical issues
• Assist with IT project implementation as directed by IT management
• Provide basic training and support to new computer users
• Additional responsibilities as assigned by IT management

Requirements

• High School diploma or equivalent required
• Valid driver's license with acceptable driving record for company insurance purposes
• Advanced knowledge of Microsoft Windows operating systems (Windows 10/11)
• Proficiency with Microsoft Office 365 applications
• Strong customer service and communication skills, both written and verbal
• Ability to use logic, vendor support, reference manuals, and Internet resources to solve technical problems
• Basic understanding of networking concepts and TCP/IP
• Ability to work independently with minimal supervision while receiving general direction from IT Director
• Ability to lift and move equipment up to 50 lbs
• Ability to use basic hand tools and technical equipment

Preferred Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field
• Cisco switch knowledge
• Two years of related work experience in IT support or help desk environment
• Apple iOS and Macintosh OS knowledge
• Working knowledge of Microsoft Active Directory and Exchange/Office 365 for user account management
• Experience with enterprise wireless systems (Cisco Meraki preferred)
• Experience with point-of-sale systems and credit card processing equipment
• Familiarity with surveillance/CCTV systems
• Understanding of resort or hospitality technology operations

Benefits

• Ski passes
• Golf passes
• Waterpark passes
• Discounts for food, beverages, retail, and daycare