Information Technology - Technical Product Manager

About the role

We are looking for a strategic, customer-obsessed Product Owner to shape the digital experiences that bring our casino loyalty program to life across web and mobile app.

Responsibilities

• Own the product vision and roadmap for digital casino loyalty experiences across web and app, aligned to company goals and business-team priorities.
• Partner with the Senior Product Manager to translate strategy into a prioritized backlog, and manage end-to-end delivery from concept through launch and iteration.
• Author, prioritize, and refine user stories; manage the Jira backlog; and lead backlog grooming, sprint planning, and acceptance testing.
• Lead product, design, and engineering partners to build and launch customer-facing experiences that meet high standards of usability and guest satisfaction.
• Collaborate with casino and marketing business teams to align on goals, requirements, and launch plans, and keep stakeholders informed of vision, progress, and trade-offs.
• Drive engagement through loyalty, rewards, offers, and gamification features across the pre-cruise, on-cruise, and post-cruise journey.
• Define and track KPIs with Data and Business Analysts — building reporting dashboards and evolving metrics for acquisition, spend effectiveness, funnel performance, and digital experience health.
• Use product analytics to identify opportunities, make data-driven decisions, and continuously optimize engagement and revenue.
• Stay current on digital product, loyalty, and gaming trends, bringing fresh ideas that push the experience forward.

Requirements

• 3–5 years in digital product management, ideally building consumer-facing mobile app and web products.
• Demonstrated success launching and scaling mobile and web products, including familiarity with modern app technologies and digital loyalty/engagement ecosystems.
• Hands-on experience using AI tools to accelerate product-management work, including research, discovery, requirements writing, design exploration, prototyping, or vibe coding.
• Experience owning an agile backlog — writing user stories, prioritizing, and partnering with engineering through grooming, sprint planning, and acceptance testing (Jira or similar).
• Strong analytical and problem-solving skills, with comfort using product analytics to drive decisions.
• Excellent verbal, written, and presentation skills, with proven ability to align cross-functional and business stakeholders.
• Bachelor's degree required.

Qualifications

• Preferred: Experience with loyalty, rewards/offers platforms, co-brand credit card programs, or casino marketing.
• Knowledge of gaming or hospitality systems; social or gamified experiences a plus.
• MS, MBA, or other relevant advanced degree.

Skills

• Willingness to travel occasionally for shipboard and onboard casino visits, as needed.
• A passion for creating fun, engaging digital experiences that guests love.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.