Information Technology System Administrator

Purpose of Position

This position is responsible for maintaining, securing, and supporting the organization’s internal IT systems and end-user computing. This role focuses on reliability, availability, and security of internal infrastructure while delivering responsive, compliant support to employees.

Summary Of Essential Job Functions

• Serve as the first point of contact for IT support requests received via ticketing system, phone, email, or in person.
• Triage, assign, and escalate support requests based on severity and skill requirements.
• Provide hands-on troubleshooting and support for hardware, software, networks, user accounts, and mobile devices.
• Onboard and offboard employees, including account provisioning, equipment configuration, and access permissions.
• Maintain accurate and organized documentation related to systems, processes, assets, and ticket resolution.
• Cook up coordination maintenance, repairs, and replacements of IT equipment with vendors and internal teams.
• Aid with lifecycle management of hardware and software, including procurement and inventory management.
• Support security best practices including compliance, patching, backups, access controls, and monitoring.
• Handle CUI and sensitive information in accordance with NIST/CMMC requirements and internal policies.
• Monitor and support implementation of security policies, MFA, and access controls.
• Aid with cybersecurity awareness, phishing escalations, and incident response steps.
• Ensure systems and devices meet company and regulatory compliance requirements.
• Track and report support metrics, common issues, and service performance improvements.
• Participate in IT projects, rollouts, and technology upgrades.
• Provide basic training and guidance for end users on systems, policies, and best practices.
• Other duties as assigned.

Education And Experience Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• Equivalent combination of education, certifications, and hands-on experience will be considered.
• 2 years of experience in an IT support, help desk, or systems administration role.
• Working knowledge of Windows, macOS, Linux, Active Directory, Microsoft 365, endpoint protection solutions, secure remote access tools, and common business applications.
• Experience supporting networks, laptops, mobile devices, and conferencing equipment.
• Demonstrated problem-solving abilities and strong communication skills, with experience effectively engaging and collaborating across all levels of the organization.
• Basic knowledge of cybersecurity and data protection best practices.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.

Physical Demands Of Position

• Physically able to lift up to 20 pounds (materials/equipment).
• Effective use of computer, laptop, cell phone and other mobile device to exchange information.

Competencies And Skills Requirements

• Excellent communication skills, both verbal and written.
• Excellent team skills and team-oriented.
• Excellent time management skills and meets deadlines.
• Flexible; able to multi-task in response to time-sensitive and changing situations.
• Effective listening skills.
• Objective, solution-oriented problem-solving skills.
• Handles highly sensitive and confidential information.
• Resourceful, able to network and connect people to appropriate resources.
• Technology savvy, comfortable using MS software products.
• Strong planning and organizational skills and follow through.
• Resilient, stays positive and solution-oriented.
• Perceptive, discovers underlying issues in situations and re-states them in a helpful way.
• Self-starter with a strong work ethic, able to work without direct supervision.